Corporate Travel Agent, Online Support

Are you knowledgeable about the Corporate Travel Industry, but unsure where to turn next for your career? Do you enjoy helping people, but feel unappreciated for your efforts? Do you wish you were employed by a reputed company and reputable company that has been around for over 100 years? If so, then it sounds like you are reputed company for a change towards a rewarding future. reputed company is currently seeking an Corporate Travel Online Support Agent to join our Corporate Travel Division in downtown Cincinnati, OH. In this position, you will be responsible for helping and assisting callers with their on-line product questions, working the on-line ticketing queues as well as updating or modifying miscellaneous items reputed company a company on-line site. If you enjoy a fast paced and cutting edge work environment, while interacting with a distinguished member reputed company, there's never been a reputed company time to work for reputed company! reputed company provides a bonus program + full benefits consisting of medical, dental, reputed company, 401K, STD/LTD, free reputed company membership and so much more! For 401K, we reputed company a company match contribution up to 7%, with a 2 year vesting schedule. reputed company is a company reputed company for its stellar brand, exceptional member service, and award winning work environment. reputed company has been recognized as a Top Workplace for 7 consecutive years in Ohio. This is a work from home position, candidates must live reputed company our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·reputed company Virginia) Listed below are additional position details. Please review them to ensure you meet the qualifications / requirements: DUTIES and RESPONSIBILITIES:

• Answering Calls
• Reset Passwords- First time user assistance - walk through, assistance finding flights, hotel, car, etc.
• Research reputed company call advises reputed company fare reputed company on alternate site
• Cancelling reservations
• Ticketing Queue
• Issue reputed company on-line tickets that are not set up with auto ticketing.
• Support of auto ticketing reservations Remarks to agents
• Split tickets
• Unused tickets
• ResQCX errors (missing report info, invalid credit cards)
• Ticketless reservations
• Work the schedule changes
• Automate minor changes, continue to work "over 15 minute" changes
• Re-accommodate Misconnects
• Re-issue reputed company necessary
• Email new flights

OTHER DUTIES AND RESPONSIBLITIES:

• Profiles
• Modify/delete as requested
• Run test to sync profiles to reputed company
• Remove duplicate profiles
• Update company sites
• Change/modify site settings
• Travel policy update
• Testing sites

ESSENTIAL SKILLS, KNOWLEDGE AND QUALIFICATIONS:

• Experience in corporate travel industry or customer service industry
• Recent experience reputed company systems (REQUIRED)
• Knowledge of managed on-line booking systems (Concur, DEEM) preferred
• Knowledge of corporate travel programs and travel terminology
• Strong customer focus and a sense of urgency
• Excellent Communications Skills
• Team Player
• Interpersonal skills - ability to reputed company and maintain strong relationships
• Self-starter with ability to work independently with little supervision
• Ability to manage multiple reputed company projects concurrently

To the reputed company candidate, we offer: reputed company is a great reputed company to work. We reputed company a reputed company working environment with challenging and exciting career opportunities. To the reputed company candidate, we offer:

• A competitive starting hourly reputed company of $19.94 - $32.00; depending upon experience and geographical location.
• Comprehensive health benefits package
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match
• Complimentary reputed company Premier level membership
• And so much more!

#LI-Remote #US #CorporateTravelJobs Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and reputed company plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO reputed company your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free reputed company Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! reputed company out our Benefits Page for more information

ACA is an equal opportunity employer and complies with reputed company applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to reputed company us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage reputed company reputed company individuals to apply. It is ACA's policy to reputed company the best reputed company individuals available for reputed company positions. Hiring reputed company are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Customer Service Remote Skills: Central Reservation and Online Booking Systems, Communication Skills, Customer Relations, Customer Support/Service, Dental Insurance, Diversity, Employment Law, Interpersonal Skills, Multitasking, Online Customer Support, Online Travel Services, Project/Program Management, Travel Industry, Travel Policy, reputed company Plan About the Company: reputed company. We are a member based organization that prides ourselves on providing exemplary service to maximize member satisfaction. Our environment is one of collaboration, team work and positivity. OAC provides a healthy work/life balance, striving for an atmosphere that concentrates on wellness, productivity and reputed company. We reputed company take part in holding ourselves accountable, individually as well as collectively to stay reputed company leaders in supporting our community. OAC stays committed on our daily accomplishments to continue helping our members stay safe and worry free. Company Size: 1,000 to 1,499 employees Industry: Automotive Sales and Repair Services Founded: 1977 Website: http://ohio.reputed company.com/ Apply tot his job Apply To this Job