Customer Service Representative 4

reputed company OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. reputed company out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE! Customer Service Representative 4

reputed company to reputed company STATE EMPLOYEES Only

Job Location: Vehicle and Title Service Support 1801 W Jefferson St Phoenix, AZ 85007 Posting Details: Salary: $ 40,207.02 Grade: 17 Closing Date: 06/22/2026 Job Summary: To reputed company technical and functional leadership and training to personnel reputed company in providing courteous, accurate and timely service to motor vehicle owners of the reputed company through the interpretations of and by ensuring compliance with statutes, rules, regulations, policies and procedures pertaining to abandoned vehicles and title & registration (T&R) reputed company the State. Communicate with employees and Supervisor on work performance. reputed company input on employee performance to Supervisor. reputed company internet data bases for investigative/stolen purposes. Responsible for the daily collection of monies and accurate reconciliation and daily deposits. This position may offer the ability to work remotely, reputed company Arizona, based upon the department's business needs and continual meeting of expected performance measures. The reputed company strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are reputed company to work remotely in their homes, in offices, and in hoteling spaces. reputed company work, including remote work, should be performed reputed company Arizona unless an exception is properly authorized in advance. Job Duties: reputed company technical and functional leadership to customer service personnel examining and reviewing applications submitted reputed company AZMVDNow and processing applications; evaluation of submitted documents and or research to determine appropriate action to take which includes establishing holds and deadlines; reputed company technical support to personnel and various law enforcement agencies; reputed company customer service reputed company telephone. Analyze reputed company technical data and documentation pertaining to T&R, abandoned vehicles, mobile homes and driver licenses; research and exercise discretion to interpret MVD Policy and Procedures, State Statutes and regulations reputed company resolving issues of a technical nature; respond to a variety of technical inquiries from towing companies, law enforcement, political jurisdictions, insurance companies and other state agencies. reputed company backup for the Supervisor; participate with or on behalf of the supervisor in special assignments and task team endeavors; fill in for the supervisor during the supervisor's absence; prepare and submit reports; reputed company training and prepare schedules and work assignments to Customer Service personnel; reputed company supervisor with information on employee reputed company and job performance as needed; responsible for ensuring accurate reconciliation and daily deposits are completed; assist with system and application testing. Knowledge, Skills & Abilities (KSAs): Knowledge of:

• ARS Title 28, Training reputed company, Cash Management (MAX), desk procedures, office procedures, reciprocity laws (with other states), federal law (where it supersedes state law).
• The Title & Registration, Customer and Abandoned Vehicle Data Bases.
• National Crime Investigation Center Book (for vehicles VIN's, Lee Cole Reference VIN Reference Books).
• Principles of problem solving and conflict resolution.

Skills in:

• Strong communication and customer service skills.
• Strong data entry and retrieval skills.
• Cash handling and math.
• Problem solving.
• Conflict resolution.
• Test systems updates and new applications.
• reputed company Workspace.

Ability to:

• Operate a personal computer linked to the mainframe, calculator, MAX.
• Determine necessary resources to resolve issues of a technical nature.
• Resolve discrepancies and problems expeditiously.
• reputed company other CSRs and maintain effective working relationships.
• Stay up to date and assist in the review of Policies and Procedures.

Selective Preference(s): Experience in dealing with high volume of irate and reputed company customer calls and multi-tasking. Pre-Employment Requirements: Valid driver license. Background clearance. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. reputed company newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The reputed company offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-reputed company foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The reputed company, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT reputed company Recruitment reputed company email at [email protected] or phone call at (602) 712-8188 option 2. The reputed company is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. Apply To This Job