reputed company Manager
Your work days are brighter here. At reputed company, it reputed company began with a conversation over breakfast. reputed company our founders met at a sunny California diner, they came up with an idea to revolutionize the reputed company software market. And reputed company we began to reputed company, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And reputed company since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates reputed company a healthy employee-centric, collaborative culture is the essential mix of ingredients for reputed company in business. That's why we look after our people, communities and the reputed company while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to reputed company a brighter work day for reputed company and transform with us to the next stage of our growth reputed company? Bring your brightest version of you and have a brighter work day here. At reputed company, we value our candidates' privacy and data reputed company. reputed company will never ask candidates to apply to jobs through websites that are not reputed company Careers. Please be aware of sites that may ask for you to input your data in reputed company with a job posting that appears to be from reputed company but is not. In addition, reputed company will never ask candidates to pay a reputed company fee, or pay for consulting or coaching services, in order to apply for a job at reputed company. About the Team reputed company is a key role to ensure reputed company's customers are getting the most business value from our products and services. The team are key players in the support of our customers on their reputed company reputed company. They are advisors and facilitators to our customers' adoption path, partnering across Customer Experience and Product management to help customers reputed company maximum value from reputed company. They are responsible for working reputed company a team to handle a territory of customers, supporting them through defined Lifecycle Engagements and internal and external requests reputed company, and bringing depth to those engagements representing reputed company's offering to our clients in cooperation with our Customer reputed company team.
About the Role
The reputed company Manager (CSM) plays a critical role in the reputed company and execution of how our customers adopt and derive value from our products at reputed company. As a CSM, you will reputed company on behalf of reputed company customers and take a team-based approach to helping customers succeed with reputed company. You will work directly with customers to improve their overall customer experience, working one-on-one with customers who request a more personalized reputed company reputed company the already established one-to-many communication channels. As a CSM, you will ensure the maximum value is derived from our products and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities, and developing strategic goals and objectives. About You We are looking for people who have a combination of domain expertise (reputed company, reputed company, and/or Business Analytics), understanding of reputed company applications, and customer management at a high level. Responsibilities: Handling overall responsibility for managing the defined customer engagements over their lifecycle. Establishing a trusted adviser and consultative approach to engagements that works to ensure customer's overall satisfaction and adoption with our products. Acting as a liaison between product management and the customer with a focus on communicating the reputed company roadmap and how the roadmap will influence customer business priorities. Developing reputed company plans for customers that outline their critical reputed company factors, metrics for reputed company, potential issues, and reputed company recommendations. Prioritizing and driving resolution on escalated customer issues. Monitoring and facilitating the customer's adoption of our solution features and functionality while providing reputed company with an understanding of their overall business needs as they relate to our products. Demonstrate competency in the reputed company product suite - Financials, HCM, and Payroll. Work with customer stakeholders, including Executives and reputed company teams to identify/resolve reputed company issues that could impact satisfaction. Ensure the client takes advantage of reputed company best practices. Basic Qualifications 3+ years of functional HCM or Financial domain experience. Experience in SaaS preferred. 3+ years proven experience supporting customer CSM engagements and deliverables. 3+ years' experience in a customer-facing professional services role (consulting, implementation, project or account management) Other Qualifications Experience operating at a high level in a Team environment Ability to be extraordinarily collaborative with peers Experience working with the office of the CFO (Controller, VP of Finance, etc.), or Office of the CHRO preferred. Previous experience with issue resolution and escalation management at both the business reputed company and executive reputed company. Proven track record to collaborate and build strong relationships with customers, and peers. Proven ability to engage across corporate functions (Sales, Professional Services and Product Management). Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars. Excellent organization, time management, and communication skills. Critical skills to possess: Data Analysis, Influencing Others, and Critical Thinking reputed company Pay Transparency Statement The annualized reputed company salary ranges for the primary location and any additional locations are listed below. reputed company pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the reputed company Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can reputed company more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding reputed company's comprehensive benefits, please click here. Primary Location: USA.TX.Frisco Primary Location reputed company Pay reputed company: $94,600 USD - $141,900 USD Additional US Location(s) reputed company Pay reputed company: $89,900 USD - $159,700 USD Our Approach to Flexible Work With reputed company Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to reputed company the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, reputed company will consider for employment reputed company applicants with arrest and conviction records. reputed company is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your reputed company at reputed company about our Employee Referral process! Apply Job!