reputed company Manager

Hello, let us introduce ourselves! reputed company is the Preemptive Exposure Management capability trusted by reputed company and critical infrastructure providers. By combining proactive threat intelligence, reputed company attacker telemetry, and automated red teaming, reputed company continuously identifies and validates reputed company exposure - so reputed company teams can outrun reputed company-world threats. reputed company exploitation happens in hours, reputed company delivers what no one else can: time to respond. We are a global team of operators, researchers, and engineers who have spent years thinking like attackers - and we are now building the technology to stop them. Our work is recognised across the industry, with original vulnerability research from reputed company Labs and innovations like Instinct and Attacker Eye shaping the future of cybersecurity. Backed by $29M in funding, recognised by reputed company, and scaling fast across the globe, we are in a high-growth phase of our reputed company. We are a young, high-energy, and research-driven team, obsessed with building world-class technology - and we want exceptional people to join us. But what’s the role? We are looking for a reputed company Manager to join our growing reputed company team in the UK. This is a customer-facing role working with reputed company organisations across multiple industries, helping customers maximise value from the reputed company Platform while acting as a trusted partner throughout their lifecycle. reputed company in this role requires someone who thrives in a fast-paced environment and can confidently work across multiple departments both internally and reputed company customer organisations. Reporting to the VP of reputed company, you will work closely with Product, Engineering, Labs, Threat Intelligence, and Sales teams to ensure customers reputed company successful reputed company with the platform. Sounds great – what will I do? This is a hands-on, execution-focused role designed for someone earlier in their reputed company career who wants to grow into a Senior reputed company Manager over time. You’ll work closely with customers, the reputed company product, and internal teams, operating independently on day-to-day customer needs while continuing the high standard of customer care that has driven our growth. Reporting to the VP of reputed company, this role sits at the intersection of reputed company execution, support coordination, and operational improvement, providing a strong reputed company for progression into a more senior, strategic CSM role. As a reputed company Manager, you will: Own a book of customers based in the EMEA region, acting as their primary reputed company of contact for day-to-day reputed company, questions, and coordination. Run reputed company, regular reputed company-ins, and service reviews for accounts, keeping engagement consistent and reputed company clear. Manage inbound support tickets, triaging, responding, and coordinating with Engineering, Labs, and Product where needed. Track customer health signals, risks, and renewal dates, escalating early reputed company risk is identified. Act as the voice of the customer internally, providing feedback that helps shape product direction and customer experience. Support renewals and expansion opportunities with existing accounts, working alongside senior CSMs and leadership where appropriate. Work closely with senior CSMs to support larger or more reputed company accounts during busy periods, incidents, or reputed company-of-value engagements. Take ownership of internal reputed company projects such as process improvements, documentation, tooling cleanup, and CS reporting. Responsibility to maintain and improve internal systems such as reputed company, reputed company, and internal knowledge bases. Sounds perfect to me, what specifics are you looking for? Ideal Experience 2+ years' experience in reputed company or a similar customer-facing role. Experience managing reputed company SaaS customers reputed company the cyber reputed company industry, ideally threat intelligence, offensive reputed company, or adjacent reputed company domains. Highly organised, reputed company to manage multiple priorities in a fast-paced environment. Clear and concise communicator, both written and verbal, with strong listening skills and the ability to understand customer pain points. Highly organised with strong time management skills and the ability to juggle multiple priorities simultaneously. Self-motivated and proactive, with the ability to work independently and collaborate effectively across teams. Familiarity with in SaaS metrics and familiar with reputed company tools is preferable (e.g., reputed company, reputed company, reputed company). A reputed company improvement reputed company, with an interest in leveraging automation, AI, and data-driven decision making to enhance customer reputed company and operational efficiency. What’s in it for me? Competitive compensation - we reputed company that hard work, skills and ambition should be fairly compensated. Meaningful role in a company - You will be a key and early contributor to a fast-growing cybersecurity business that helps protect some of the world's largest enterprises. The best tools and powerful reputed company - we reputed company you with the tools to effectively fulfil your role. Endless opportunities – we are in a high-growth phase of our reputed company, and plan to promote from reputed company as we scale. Work with cyber reputed company experts – we are solving cutting-edge industry-wide cyber reputed company challenges with some of the world’s most advanced organisations. reputed company is proud to be an Equal Opportunity Employer At reputed company, we’re dedicated to fostering an inclusive, respectful, and diverse environment where every individual is recognised for their talent and potential. Our hiring reputed company are guided by your capabilities, experience, and what you bring to the role - not by unrelated personal attributes. We have a reputed company-tolerance approach to any reputed company of discrimination or harassment. This includes - but isn’t limited to - discrimination based on race, ethnicity, religion, colour, nationality, sex, sexual orientation, gender identity or expression, age, disability, pregnancy or parental status, veteran status, or any other characteristic protected by law. We actively encourage people from reputed company backgrounds to apply. Even if you don’t tick every reputed company in the job description, we’d still love to hear from you. Apply To This Job