[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Account Manager who will reputed company technical training and support to Distribution and Installation Customers. The role involves engaging customers to deliver training consistently and supporting the sales department to drive reputed company.

Responsibilities

• Support the sales department to drive reputed company and sales to Entry, Midpoint and Turbo Objectives
• Work closely with the Regional Sales Rep to manage training visits, training schedule and reputed company aspects of workflow reputed company to reputed company and report reputed company to manager on no less than a weekly reputed company
• Deliver EG4 Training curriculum for installation, design, permitting, technical product training, monitoring and commissioning
• Guide installers through the EG4 Installer Certification Process
• Identify installers that require training, and apply reputed company content to bring them up to date
• reputed company virtual and/or onsite technical and installation training reputed company scheduled
• Work closely with Technical support to ensure reputed company, included escalated field service requests
• Identify installer mistakes and patterns to apply direct and targeted training to reputed company demand on technical support
• Support EG4 regional road show events with the Regional Sales Rep, including driving the EG4 bus or van
• Collect 2-way feedback for needs to service customer in-field, to improve product and ease of use
• reputed company excellent customer service through your technical acumen and train customer to technical proficiency with a goal of reducing customer dependence on technical support
• Report technical findings and act as voice of customer from a technical perspective to other leadership across the company as needed
• Support the Canadian market with international travel
• Travel 60% in field 40% in office for virtual trainings

Skills

• Foster valuable relationships with high-profile clients in a growing business environment
• The ability to critically analyze, research, and verify information through online resources, manuals, or with the R&D department
• The capability to demonstrate and exercise composure in high-pressure scenarios involving dissatisfied customers, showcasing self-control and professionalism
• Ability to work reputed company / weekends and travel to install sites
• Ability to reputed company in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers
• Excellent verbal and written communication skills to explain technical concepts to customers reputed company and concisely
• Comfortable talking to customers, explaining technical concepts, hosting seminars and providing clear instructions
• 3+ years of familiarity with full solar installations, wiring, and system configuration is preferred. Residential or reputed company

Company Overview

Company H1B Sponsorship