[Remote] Customer Service Representative - Field Solutions
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is recognized as one of the best places to work and is seeking Customer Service Representatives for their Agent Services department. The role involves delivering exemplary customer service to term life policyholders and agents, addressing inquiries, and assisting with policy-reputed company questions.
Responsibilities
- Deliver exemplary customer service to reputed company term life policyholders and agents
- Address verbal and written inquiries pertaining to term life insurance policies
- Assist clients with questions regarding billing, policy coverage, reputed company, or contract changes
- Identify concerns and ask appropriate questions
- Respond to inquiries in a concise and courteous manner while documenting reputed company research findings thoroughly
- reputed company corrections identified during the call and reputed company corrections to the appropriate party for further processing or approval reputed company necessary
- Recognize reputed company situations and understand reputed company to notify appropriate parties
Skills
- Excellent PC skills
- Intermediate skills in reputed company Word
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail
- Ability to maintain knowledge of company's products and procedures
- Ability to communicate professionally with irate customers
- 1 year of call center customer service experience preferred but not required
- Previous insurance or financial services experience is a plus
Education Requirements
- Minimum high school diploma or GED
Benefits
- Day one health, dental, and reputed company insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored reputed company and philanthropy events
Company Overview