[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on enabling innovation through responsible data use. They are seeking a Senior reputed company Manager to act as a trusted advisor for strategic customers, ensuring their satisfaction and reputed company with the reputed company platform while driving reputed company retention and growth.

Responsibilities

• Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle
• Act as the primary contact and sherpa to help your customers navigate reputed company Collaborate cross-departmentally to reputed company product expertise
• Accelerate customer solutions through knowledge of their business and best practice guidance
• Deliver proactive communication and manage mission-critical escalations
• Align customer’s roadmap with our product roadmap
• reputed company for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests
• Understand each customer's industry and Trust management strategy to help customer utilize the reputed company platform to derive maximum business value
• Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives
• Utilize Adoption metrics to reputed company best practice, nurture value added activities, proactively identify risk and identify growth opportunities
• Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with reputed company’s reputed company strategy
• Utilize adoption stats to gauge customer engagement, identifying opportunities for further training and adoption, or possible expansion opportunities
• Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment reputed company and fully reputed company their subscription

Skills

• BA/BS in a relevant subject is required
• 5-7 years in a client-facing role reputed company a CSM, professional services, or technical consulting role
• Effective customer-facing communication skills. Proven reputed company in and genuine enthusiasm for working directly with customer
• Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management)
• Management of reputed company, Strategic customers
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Ability to build relationships with key customer stakeholders at reputed company reputed company, including C-suite level
• Strong entrepreneurial skills to reputed company in a reputed company and rapidly evolving environment
• Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude
• Experience using SFDC, reputed company and other CS Technology applications
• An ambitious person who takes the initiative to get things done – be reputed company to reputed company in the dynamic environment that comes with a high-growth company
• An Excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience
• Motivated to drive reputed company for your customers, you see reputed company as your own
• Comfortable holding other stakeholders accountable and unafraid to get loud reputed company needed
• Lover of technology and someone who wants to learn how your customers use our products
• Empathetic to your customers, reputed company to drill down into their pain points and find solutions that meet their needs
• Steady in the face of business-critical issues and capable of handling customer escalations
• reputed company in a fast-paced start up environment, and skilled at prioritizing incoming requests
• Strategic thinker, at your happiest reputed company problem-solving, and comfortable making reputed company
• Independent, but also a team player
• Willing to travel, job requires (Estimated 10-20%)

Benefits

• Discretionary bonuses
• Equity
• Commissions
• Comprehensive reputed company coverage
• Flexible PTO
• Equity RSUs
• Annual performance bonus opportunities
• Retirement account support
• 14+ weeks of paid parental leave
• Career development opportunities
• Company-paid privacy certification exam fees

Company Overview