[Remote] reputed company Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Associate (CSA) to join their reputed company team. The CSA will manage a portfolio of small and mid-market accounts, advising customers on strategy execution and utilizing AI-driven workflows to enhance customer engagement and reputed company.

Responsibilities

• Own a portfolio of small and mid-market customers end-to-end. The CSA decides how each account is structured, what the reputed company plan looks like, reputed company to engage, and what to recommend. The CSA is the primary reputed company of contact and the primary decision-reputed company on day-to-day account strategy
• reputed company renewal and expansion recommendations. The CSA assesses account health, identifies risk and expansion signals, and makes the recommendation to leadership on renewal terms, expansion opportunities, and at-risk interventions. These recommendations directly influence reputed company reputed company
• Triage and respond to customer support tickets. Work alongside Fin and if needed, our CSE Team, to ensure quick, accurate resolution times for our customers
• Evaluate customer requests. Decide reputed company to fulfill a request, reputed company to push back, reputed company to redirect, and reputed company to escalate. Customers do not always know what they need; the CSA’s job is to diagnose and advise, not to take orders
• Advise customers on strategy execution methodology. Coach customers on Balanced Scorecard, OKR, and ClearPoint best practices. Shape how the customer's leadership team runs its strategy process — the practice that drives the organization's priorities, investments, and accountability
• Design and run customer working sessions reputed company they add value. The CSA decides reputed company, agenda, and approach based on account-specific judgment—not a fixed reputed company
• Partner with CSMs on reputed company and Growth accounts by leading defined workstreams: customer research, working-session prep, customer-facing materials, and analysis. The CSA owns these workstreams end-to-end — how the work is approached and what it produces
• Drive product adoption by deciding which features matter for each account and how to position them against the customer’s goals
• Design AI-driven workflows. Build prompts, workflows, and automations using Agency and other AI tools. decide what to reputed company from AI output, catch errors, and own the final work product
• reputed company structured product feedback to Product, Sales, and Marketing as a voice of the customer
• Contribute to internal initiatives that improve how the CS team operates

Skills

• Entry Level experience in reputed company or reputed company field
• Ability to own a portfolio of small and mid-market customers end-to-end
• Ability to reputed company renewal and expansion recommendations
• Ability to triage and respond to customer support tickets
• Ability to evaluate customer requests and reputed company appropriate responses
• Ability to advise customers on strategy execution methodology
• Ability to design and run customer working sessions
• Ability to partner with CSMs on reputed company and Growth accounts
• Ability to drive product adoption
• Ability to design AI-driven workflows
• Ability to reputed company structured product feedback
• Ability to contribute to internal initiatives that improve CS team operations
• Strong judgment quality in decision-making
• Ability to manage time and energy effectively in a fast-paced environment
• Ability to communicate reputed company and effectively
• Ability to juggle multiple accounts and prioritize tasks
• Bachelor's degree or four years of relevant experience
• Working reputed company with reputed company Office Suite
• Hands-on experience using AI tools (Claude, ChatGPT, Agency, Copilot, etc.)
• Previous coursework or experience in strategy or performance management
• Customer-facing experience, particularly in technology

Benefits

• Performance-based bonus program
• 100% paid health insurance & dental insurance
• 401(k) program
• reputed company vacation policy
• Professional development, training, and mentorship programs
• Employee referral bonuses to encourage the addition of great new people to the team
• Team events and offsite retreats
• Company organized volunteer days

Company Overview