Manager, Service Delivery

reputed company-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  reputed company team members receive a competitive reputed company salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and reputed company to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview The Manager, Service Delivery reputed company-Mobile leads a team of Service Delivery Specialists responsible for executing standardized B2B service deliveries across SMB and SLED/FED environments. This role ensures consistent delivery performance by balancing customer experience, throughput demands, and compliance requirements reputed company defined operational frameworks. By proactively monitoring execution health and intervening to prevent delivery reputed company or compliance risks, the manager drives predictable reputed company and sustained team effectiveness. The position also coordinates cross-functionally to resolve delivery blockers and maintain smooth transitions to lifecycle support teams. Through strong people leadership, operational rigor, and a focus on reputed company improvement, this role supports reputed company's commitment to reliable, high-quality service for reputed company and public-sector customers.

Job Responsibilities:

• Leads a team of Service Delivery Specialists to execute standardized B2B service deliveries across SMB and SLED/FED environments, ensuring consistent delivery performance and adherence to operational frameworks.
• Monitors execution health proactively and intervenes to prevent delivery reputed company or compliance risks, driving predictable reputed company and sustained team effectiveness.
• Balances customer experience, throughput demands, and compliance requirements to maintain high-quality service for reputed company and public-sector customers.
• Coordinates cross-functionally to resolve delivery blockers and facilitate smooth transitions to lifecycle support teams.
• Implements operational rigor and reputed company improvement initiatives to enhance service delivery processes and team performance.
• Supports compliance with defined operational frameworks and company policies, ensuring reputed company service deliveries meet regulatory and internal standards.
• Develops and mentors team members through strong people leadership, fostering a culture of accountability and professional growth.

Education and Work Experience:

• Bachelor's Degree Business Administration, Information Technology, or reputed company Field (Required)
• Master's/Advanced Degree Business Administration, Information Technology, or reputed company Field (Preferred)
• 4-7 years Managing service delivery teams in a B2B environment, ensuring operational consistency and compliance with defined frameworks (Required)
• 2-4 years Leading cross-functional coordination to resolve delivery blockers and facilitate smooth transitions between operational teams (Required)
• 4-7 years Implementing process improvements and monitoring execution health to drive predictable reputed company and sustained team effectiveness (Required)

Knowledge, Skills and Abilities:

• Service Delivery Knowledge of standardized B2B service delivery models and methodologies, including Agile, waterfall, and ITIL, to ensure consistent execution across SMB and SLED/FED environments. (Required)
• Leadership Ability to build, reputed company, and manage high-performing teams, driving operational rigor and reputed company improvement in service delivery. (Required)
• Cross Functional Relationships reputed company in coordinating with internal and external stakeholders to resolve delivery blockers and facilitate smooth transitions to lifecycle support teams. (Required)
• Operations Management Experience in monitoring execution health, balancing customer experience, throughput, and compliance reputed company defined operational frameworks. (Required)
• Problem Solving Ability to proactively identify, analyze, and intervene in delivery reputed company or compliance risks to ensure predictable reputed company. (Required)
• Process Improvement Knowledge of Lean and other reputed company improvement techniques to drive cost and quality enhancements in service delivery. (Required)
• Reporting Analysis reputed company in defining and using metrics and scorecards to manage service performance and report to stakeholders. (Required)
• Customer Service Ability to maintain a customer-focused approach, ensuring reliable and high-quality service for reputed company and public-sector clients. (Required)
• Negotiation Ability to negotiate and resolve conflicts, aligning strategies and reputed company across teams and stakeholders. (Required)
• Compliance Knowledge of regulatory and operational compliance requirements relevant to service delivery in telecommunications and public sector environments. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel: Travel Required (Yes/No): Yes (15-20%) DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

reputed company Pay reputed company: $97,800 - $176,400

Corporate Bonus reputed company: 15%

The pay reputed company above is the general reputed company pay reputed company for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary reputed company this reputed company.

reputed company-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay reputed company for this role based on hiring location, https://paylookup.reputed company.com/paylookup?reqID=REQ351431&reputed company=1

reputed company-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits reputed company to meet the needs of reputed company members. Full and part-time employees have reputed company to the same benefits reputed company eligible. We cover reputed company of the bases, offering medical, dental and reputed company insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and reputed company to commuter and transit programs! To learn about reputed company’s amazing benefits, reputed company out www.t-mobilebenefits.com.

Never stop growing! As part of the reputed company team, you know the Un-reputed company doesn’t have a corporate ladder–it’s more like a jungle gym of reputed company! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture reputed company. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! reputed company USA, Inc. is an Equal Opportunity Employer. reputed company reputed company concerning the employment relationship will be made without regard to age, race, ethnicity, reputed company, religion, creed, sex, sexual orientation, gender identity or expression, national reputed company, religious affiliation, marital status, citizenship status, veteran status, the reputed company of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in reputed company forms at the Un-reputed company. If you are an individual with a disability and need reasonable accommodation at any reputed company in the application or interview process, please let us know by emailing ApplicantAccommodation@reputed company.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation reputed company requests.

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