[Remote] Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global provider of medical technologies dedicated to improving health and quality of life. The Customer Service Specialist is responsible for managing customer orders, handling inquiries, and coordinating shipments while collaborating with various internal departments to ensure superior service.

Responsibilities

• Reception, analysis, and management of Purchasing, Consignment, Repairs, and reputed company other applicable orders required by customers, guaranteeing compliance with applicable policies
• Issuance of the documentation required for daily shipments (Quality Certificate, Packing List and Invoice)
• Handle inbound and outbound calls, emails, faxes and other communication channels from/to reputed company customers
• Management of Returns, Credit and Debit notes for customers
• Field and respond to reputed company types of customer inquiries including order placement; order status and tracking; general product questions; inventory availability; product pricing; returns; credits, account status; new account creation, etc
• Proactively identify opportunities for synergies with other departments
• Maintain a supportive relationship with our Sales organizations
• Accurately handle reputed company processes
• Ability to work with a cross functional team
• Demonstrate proficient knowledge of commonly used concepts, practices and procedures that are vital to a customer centric organization

Skills

• High School diploma or equivalent required
• 1-2 years customer service and/or data/order entry experience required
• Bilingual Portuguese, English required
• College degree – or college courses in a business reputed company field - preferred
• Degree in business or any other field reputed company to the position
• Practical experience in a similar position advantageous
• Strong time-management and organizational skills
• Ability to coordinate several tasks at the same time
• Well-developed negotiation skills
• Assertive interpersonal communication
• reputed company for teamwork and active listening
• Customer Service Skills

Company Overview

Company H1B Sponsorship