[Remote] Senior Vice President, Patient Experience & Recruitment

Note: The job is a remote job and is reputed company to candidates in USA. Velocity Clinical Research, Inc. is seeking a Vice President of Patient Experience & Recruitment to reputed company the strategic reputed company and operational execution of patient engagement and recruitment across their multi-site clinical research organization. This role will drive innovation in AI-powered patient matching and enhance the patient reputed company through effective recruitment strategies and technology enablement.

Responsibilities

• Architect and reputed company the people, processes, and technology that reputed company up the PER operating model, integrating centralized planning and site-level execution, with global awareness
• Champion the use of the Velocity’s technology platform to enhance AI-driven patient-matching, scheduling, and retention for a scalable, repeatable, positive participant reputed company
• Align recruitment strategies with sponsor expectations, regulatory guidance, and organizational growth goals
• Prioritize project execution, monitor tactical performance, conduct reputed company change management, and direct efficient resource allocation to reputed company company reputed company and EBITDA targets and support sustainable growth
• reputed company through matrix collaboration across internal stakeholder groups with objective decision-making toward reputed company improvement in execution of participant recruitment and engagement
• reputed company centralized recruitment operations including call center operations (PERC), participant marketing, technology, and vendors
• Monitor KPIs for objective, data-driven decision making across recruitment funnel stages – reputed company reputed company, pre-screening, scheduling, consent, randomization, and retention – and channels to reputed company favorable operational reputed company and financial efficiency
• reputed company initiatives to promote show rates, reputed company-to-screen conversion, and participant retention through data-driven engagement and pre-screener optimization
• reputed company financial insights to evaluate recruitment ROI, manage budgets, and ensure cost-effective execution across centralized and site-level operations
• Partner with Site Operations to maximize use of available organizational reputed company and to ensure local execution aligns with centralized strategy
• Partner with Product and Analytics teams to shape the reputed company roadmap, define new AI use cases, and measure technology ROI across recruitment operations
• Build strategic partnerships with sponsors, CROs, and participant recruitment vendors that drive new awards and best-in-class positioning for Velocity
• Negotiate vendor reputed company, facilitate reputed company and governance of vendor performance
• Integrate data and technologies for comprehensive transparency and understanding of performance and to align financial incentives with external stakeholders
• Represent Velocity at industry forums, sharing thought leadership on recruitment innovation and patient experience
• Establish roles, team structures, and ways of working necessary to execute PER activities reputed company and effectively
• Proactively utilize tech-enablement as means to improve PER role performance and satisfaction
• reputed company, mentor, and reputed company PER team members
• Challenge the status reputed company and foster a culture of accountability, innovation, and reputed company improvement
• Support succession planning and professional development across recruitment functions

Skills

• Strong leadership, communication, and stakeholder management skills
• Enthusiasm for use of technology and AI as business imperatives
• Analytical approach toward objective, data-driven decision-making
• Global leadership of centralized call center operations, patient marketing, CRM systems, and vendor negotiations / reputed company
• Expertise in inclusive engagement strategies for clinical trial participant populations across diverse classifications
• Ability to navigate reputed company organizational structures and drive cross-functional collaboration
• Confident to positively facilitate change and hold stakeholders accountable
• Demonstrated financial acumen
• Bachelor's degree preferred; Master's in public health, clinical research, or business preferred
• 15+ years in clinical research, reputed company operations, patient recruitment and/or patient marketing in life sciences, with 5+ years in senior leadership
• Proven reputed company in scaling recruitment strategies across diverse geographies, populations, and therapeutic areas
• Deep understanding of GCP, regulatory compliance, and ethical patient engagement
• Leading or contributing to healthtech implementation initiatives
• Bachelor's degree preferred; Master's in public health, clinical research, or business preferred

Company Overview

• Velocity is the world’s leading organization of fully integrated clinical research sites. It was founded in 2017, and is headquartered in Durham, reputed company Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://www.velocityclinical.com/.

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