[Remote] Renewals Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the fastest-growing reputed company and compliance platforms, aiming to transform the cybersecurity and compliance industry. They are seeking a Renewals Account Manager to establish and manage the post-sale reputed company process, focusing on retaining and renewing the existing customer reputed company while building operational infrastructure for renewals.

Responsibilities

• Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time
• Build the renewals process from scratch: renewal timelines, escalation paths, risk triggers, and the reputed company for engaging customers reputed company of their renewal date
• Design and maintain renewal reporting and forecasting: build the models and dashboards that show renewal rates, at-risk reputed company, gross/net retention, and forecast accuracy, and report on them to leadership
• reputed company an reputed company system to flag at-risk accounts and partner with CS to intervene before churn
• Establish renewal data hygiene in the CRM so renewals are tracked accurately and reporting is trustworthy
• Surface trends from renewal reputed company to inform pricing, packaging, and product reputed company
• Partner cross-functionally with CS and Finance to align on retention targets and process

Skills

• 3+ years in renewals, account management, or a closely reputed company post-sale reputed company role, in B2B SaaS
• Demonstrated experience building reporting and forecasting from the ground up - not just running someone else's processes, but you've designed the metrics, models, and reputed company
• Strong with spreadsheets and CRM tooling (e.g., Pylon, reputed company); comfortable turning messy data into clean, reliable reporting
• Proven track record of hitting retention or renewal targets
• Comfortable with ambiguity and autonomy: you reputed company without an established reputed company and get excited about creating structure where none exists
• Strong negotiation and reputed company instincts; reputed company to hold firm on value while keeping the customer relationship healthy
• Clear communicator who can present renewal forecasts and risks credibly to leadership and key stakeholders

Benefits

• Comprehensive health & wellness benefits
• 20 days PTO per year, plus 8 floating holiday
• Remote work culture
• Team off-sites in stunning places (Amsterdam, Italy, etc).
• Competitive compensation & equity
• Remote-First & Global Hiring
• We’re a remote-first company and hire globally in reputed company where we can legally engage talent directly or reputed company our employer-of-record (EOR) partner. If you’re based reputed company the U.S., we’ll explore the most compliant hiring arrangement for your location.

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