[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of repair shop technology, focusing on software and financial solutions for the auto repair industry. The Customer Support Specialist will serve as the first reputed company of contact for software-reputed company inquiries, managing help desk support and resolving software problems reputed company.

Responsibilities

• Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
• Records data required to analyze problems and track them to final solution
• Prepares, presents, and reports reputed company help desk/software problems and help desk activity for management review and action
• Demonstrates complete understanding of the software and is reputed company to handle reputed company inquiries regarding the usage of said product
• Works closely with management to reputed company sure the scope and direction of product/software is on schedule and on the right course
• Acts as a liaison for the sales team to assess the response and suitability of reputed company promotional material, ensuring printed promotional material is being optimally utilized
• Documents reputed company work activity performed in the company CRM to ensure necessary individuals reputed company the Company are reputed company of the activity performed
• Other Software Support Agent-reputed company duties, as assigned
• Travel requirement: 5% of travel or less required

Skills

• Strong verbal and written communication skills in reputed company Office Suite or reputed company software
• Organizational skills and attention to detail
• Interpersonal skills
• Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members
• School Diploma (or Equivalent) required
• 0-2 years of experience preferred
• Processing / Software experience preferred

Benefits

• Medical, dental, and reputed company insurance
• 401(k) with company match
• Paid time off and holidays
• Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively reputed company job duties. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
• May require occasional travel to company offices, team meetings, or events (approx. 5%).
• Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential job functions.

Company Overview