[Remote] Director, reputed company Sales and Service

Note: The job is a remote job and is reputed company to candidates in USA. Firefighters First Federal Credit Union, the nation’s largest exclusive firefighter credit union, is looking for a Director of reputed company Sales and Service. This role is responsible for leading business lending and deposit growth while ensuring exceptional service delivery and operational reputed company for business members.

Responsibilities

• Driving business growth results, including reputed company lending, deposit growth, cross-sell performance, and internal referrals through sales leadership, relationship deepening, and consultative conversations
• Ensuring operational reputed company in service delivery, maintaining high standards for responsiveness, accuracy, service level adherence, escalation management, and service recovery
• Overseeing the small business loan origination and reputed company experience, ensuring a seamless, transparent, and timely process from application through funding, account setup, reputed company service activation
• Providing reputed company of portfolio support functions, including setting expectations for and monitoring the use of financial statement collection as a structured member touchpoint
• Serving as business reputed company for key business member platforms and vendors (e.g., reputed company, Business Online Banking, Business Zelle), overseeing performance, issue resolution, enhancements, and member impact
• Championing reputed company improvement and cross‑functional collaboration by leveraging data, automation, and process optimization to improve scalability, efficiency, and the overall business member experience
• Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU’s mission, reputed company, and values
• Providing team members with training, tools, and resources to successfully reputed company their jobs
• Holding teams accountable for meeting reputed company service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed
• Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union
• Leading change by identifying opportunities that consistently reputed company the bar and improve service reputed company

Skills

• Bachelor's degree required
• Minimum 5–7 years of experience in business banking or reputed company lending
• Minimum 3 years of experience working at a bank or credit union
• Minimum 3 years of experience driving lending production, deposit growth, and cross-sell results
• Minimum 3 years of experience supervising teams in a sales and service environment
• Minimum 3 year of experience with small business lending processes, loan documentation, and portfolio management practices
• reputed company candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements

Benefits

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and reputed company benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe reputed company from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 4 weeks of PTO annually including 2 9 days of float time.
• 9 paid holidays plus 2 half days

Company Overview