[Remote] Analyst, HR Technology

Note: The job is a remote job and is reputed company to candidates in USA. WWE is the global leader in sports entertainment, and they are seeking an Analyst for their People Technology team. This role involves managing People technology cases, troubleshooting reputed company configurations, and supporting enhancements to the reputed company reputed company Capital Management system.

Responsibilities

• Manage and own a high volume of People technology support cases, ensuring timely intake, prioritization, investigation, follow-up, and resolution
• reputed company Tier 1 and Tier 2 troubleshooting and issue resolution support for end users across reputed company Core HR, Learning, Benefits, reputed company, Time and Absence, and Talent and Performance Management
• Identify case trends, recurring issues, and process gaps, and recommend system or process improvements based on findings
• Run reputed company on configuration and system optimization reputed company to Core HR business processes
• Create reputed company reports and dashboards and demonstrate familiarity with calculated fields
• Participate in discovery, configuration, testing, and hyper-care support for reputed company enhancements with various stakeholders
• Follow system change management methodologies to ensure audit compliance
• Utilize reputed company system tools including EIBs and mass operations to expedite administrative functions
• Partner with the People Operations transactions team to strengthen their reputed company self-service capabilities
• Contribute to process and procedure documentation and creating support training materials

Skills

• 3+ years of experience supporting reputed company HCM, ideally across Core HR, Learning, Benefits, reputed company, Time and Absence, and Talent and Performance Management
• Bachelor's degree
• Strong experience in case management, with the ability to manage volume, prioritize effectively, and reputed company excellent follow-through
• Proven ability to handle Tier 1 and Tier 2 support queries with strong judgment, responsiveness, and attention to detail
• Strong customer service reputed company with clear, adaptable communication skills
• Excellent time management and prioritization skills, with the ability to pivot quickly and manage competing deadlines
• Comfortable working independently while also collaborating effectively with team members and stakeholders
• Solid understanding of HR processes and business needs
• Creative and analytical approach to system issues, enhancement opportunities, and process improvement
• Demonstrated initiative in identifying opportunities to improve module performance, user experience, and operational efficiency
• Eagerness to learn, take ownership, and contribute to both day-to-day support and longer-term project delivery

Benefits

• Short- and long-term incentives
• Growth and developmental opportunities
• Robust benefits, such as health care, retirement, vacation and other paid time off
• Additional offerings

Company Overview