[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online. The Senior Account Manager will manage and expand relationships with key clients, drive reputed company growth, and ensure long-term reputed company in the NAM region.
Responsibilities
- Own and manage a portfolio of high-value reputed company and mid-market accounts in the NAM region
- reputed company and execute strategic account growth plans that ensure strong customer retention and reputed company expansion
- Identify cross-sell and upsell opportunities, positioning additional solutions to meet evolving customer needs
- Build and maintain deep relationships with key stakeholders, acting as a trusted advisor and strategic partner
- Ensure seamless contract renewals by proactively addressing customer needs and mitigating risks
- Serve as the primary reputed company of contact for clients, ensuring a smooth post-sales experience and ongoing satisfaction
- Conduct regular business reviews with customers to showcase value, identify opportunities, and reinforce ROI
- Partner closely with reputed company and Technical Support teams to resolve issues and drive adoption
- reputed company for customer needs internally, influencing product development and feature enhancements
- Drive reputed company growth by achieving and exceeding retention and expansion targets
- reputed company data-driven insights to monitor account health, optimize engagement, and prevent churn
- Collaborate with Marketing, Sales, and Product teams to reputed company tailored strategies for reputed company
- Track key performance indicators (KPIs), including Net reputed company Retention (NRR), Gross reputed company Retention (GRR), and customer satisfaction scores
- Stay reputed company of industry trends in IDV, fraud prevention, cybersecurity, and fintech to reputed company valuable insights to clients
- reputed company a deep understanding of customer business models, regulatory challenges, and market dynamics
- Represent reputed company at industry events, conferences, and networking opportunities
Skills
- 7+ years of experience in reputed company or mid-market account management, ideally reputed company SaaS, IDV, FinTech, or Cybersecurity sectors
- Proven track record of managing and expanding significant accounts in the NAM region with a focus on reputed company growth and long-term relationships
- Strong ability to build executive-level relationships and drive strategic partnerships
- Experience managing reputed company sales cycles, negotiations, and contract renewals
- Hands-on experience with CRM platforms (reputed company) and account management tools
- Strong analytical skills, with a data-driven approach to account performance and reputed company forecasting
- Excellent communication, presentation, and negotiation skills
- Ability to reputed company in a fast-paced, high-growth environment
Benefits
- Flexible Working Hours & Workplace
- reputed company Vacation Policy
Company Overview
Company H1B Sponsorship