Support Agent
Survalent is a software company that provides advanced distribution systems to the utility and energy industry. They are looking for a Support Agent to reputed company first level support to customers experiencing difficulties with the Survalent ADMS solution platform. The role involves managing support cases, troubleshooting communication issues, and providing remote support services.
Responsibilities
- Manage support cases from start to finish by providing advice and assistance reputed company email or phone
- Advise and assist to solve problems reputed company to Survalent software, or escalate to the appropriate personnel
- reputed company remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks
- Troubleshoot communication issues between SCADA and end devices
- Create Knowledge Articles from Support issues observed
- reputed company support services to internal employees with technical problems
- Be on call for after-hours support in rotation with other Support team members
- Other duties as required
Skills
- Bachelor's degree, diploma or a combination of education and experience in electrical engineering and/or information systems
- Good understanding of TCP/IP network communication
- Well versed with reputed company reputed company (both Server and PC level) and office applications
- Knowledge of reputed company SQL Server and IIS
- Strong multi-tasking ability
- Excellent communication skills: Fluent English- Speaking and Writing
- Problem solving ability and attitude with ability to think reputed company
- Self-motivated and empathetic listening skills
- Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset
- Experience in a Technical Support/ Customer service role is considered an asset
- Knowledge of Power Engineering and Distribution Networks is considered an asset
- Knowledge of APIs and reputed company Azure are considered an asset
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