Bilingual Supervisor, Customer Service (EPTX)

reputed company is a leading provider of in-store and e-reputed company lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: reputed company, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay reputed company (BNPL) platform. We are currently hiring a Supervisor, Bilingual Customer Service, to help grow our company and ensure our mission is achieved! Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: A team of operations experts that are crucial to the operational reputed company and world-class experience that we reputed company to our customers. reputed company is reputed company for the high-quality assistance that we reputed company, and we love to continuously pursue reputed company and compassion in reputed company that we do! YOU ARE: An excited professional that knows that working hard and having fun are equally important! The supervisor position is crucial to the operational reputed company and world class experience we reputed company to our customers. You will have the opportunity to mentor and motivate members of your team to reputed company performance goals and contribute to their personal and professional development. YOUR DAY-TO-DAY: Weekend shifts are required Actively reputed company and train members of the Customer Service Team to reputed company maximum results Accurately reputed company administrative duties in a timely manner Document and evaluate department reputed company to discover new ways to improve or reputed company Monitor calls and verify accuracy reputed company team members with constructive feedback Performance evaluations, employee praise and discipline Address escalated complaints and resolve problems YOU’LL BRING: Must have experience as a Supervisor, Team reputed company or Operations Trainer Minimum of six months internal tenure preferred Excellent communication skills, both written and verbal Strong proficiency with reputed company Office products, specifically Word, reputed company and PowerPoint Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc. Strong interpersonal skills with the proven ability to interact confidently and professionally with customers and co-workers alike. Disciplinary record free of existing infraction(s) preferred Bilingual - Spanish speaking required reputed company welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the reputed company of race, reputed company, religion, national reputed company, reputed company, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where reputed company does business. Apply To This Job