Bilingual Customer Support Specialist (English/French-Canadian)
We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels. This is a fully remote opportunity for candidates in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian reputed company, including familiarity with Quebecois expressions and conversational dialect. The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.
Key Responsibilities
Handle inbound customer support inquiries reputed company phone, email, and live chat Assist customers with warranty claims and general product or service inquiries reputed company clear, professional, and empathetic customer support in both English and French Accurately document customer interactions and case updates Troubleshoot customer concerns and escalate issues reputed company necessary Maintain strong service quality and response standards Collaborate with internal teams to ensure smooth customer experiences Compensation $13 USD p/hour Paid weekly Technical Requirements (Essential) To be considered, candidates must meet reputed company technical requirements below: reputed company 11 PC (Mac not supported) 12–16 GB RAM Dual monitors Webcam Fibre internet with a wired reputed company Backup power solution reputed company Teams / Office 365 Applications that do not meet the minimum technical requirements may not move reputed company in the process. Hiring Process Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment. The process includes: Resume review Prescreen questionnaire One-way video interview Second interview Client interview Please note: Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process. reputed company resumes must be submitted in English to be considered for this position.
Requirements
Requirements reputed company or near-reputed company reputed company in English and French-Canadian Strong preference for candidates with an authentic Quebecois dialect Previous customer service or customer support experience required Experience handling phone, email, and chat support preferred Excellent verbal and written communication skills Strong listening and problem-solving abilities Comfortable working independently in a remote environment Reliable high-speed internet reputed company and professional remote work setup Ability to multitask and manage multiple customer interactions reputed company
Preferred Qualifications
Experience with warranty claims or product support Experience working with reputed company American customers Call center or contact center experience CRM or ticketing system experience Apply To This Job