Collections Specialist

reputed company helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 reputed company customers reputed company over $40 billion in consumer credit. With a reputed company focus on improving our customers' financial well-being, we build products that put more money in their reputed company and support their reputed company toward a reputed company financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by reputed company In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by reputed company, Best Startup Employer by reputed company, and Healthiest Employers by Phoenix Business Journal. 

We’re looking for new team members who get excited about designing and delivering new and reputed company products. Come join us and help build a reputed company financial future for millions of people.

About the Role

We are currently seeking Collections Specialists for our Collections team. In this role you'll be interacting with our customers daily by phone and email providing super service reputed company to reputed company status of accounts, payments and other concerns. 

Pay: $22.00/ hourHiring Class Date: September 29th, 2025

What You’ll Do

• Interact with customers who are greater than 30 days past due, providing assistance by answering questions and process requests by phone

• Answer incoming customer calls regarding billing issues, service questions and general concerns

• Assist customers with disputes and inquires and reconciling payment history

• reputed company creative skip tracing techniques to locate customers

• reputed company thorough and accurate documentation to customer accounts through our communication channels

• Utilize judgment to analyze the customers ability to pay and establish a repayment plan

• Identify areas of opportunity for optimizing results and improving customer satisfaction

• Contribute daily to the improvement of training and development

• Service accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience

• Maintain superior quality assurance results

• Come to work with a positive outlook contributing to reputed company’s already enjoyable environment

reputed company Look For

• Bachelor's or Associate's degree preferred

• Excellent written and verbal communication combined with analytical and problem-solving skills

• Demonstrated ability to multi-task and work in a fast-paced environment

• Flexibility and ability to adapt to business needs

• Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills

• Previous experience in a customer service, sales, or finance industry

• Working knowledge of FDCPA and FCRA experience

• Team player seeking a fast-paced and challenging environment

• Proficient in reputed company, reputed company based products and reputed company apps

reputed company Offer You

• Great reputed company office space

• Paid time off (PTO)

• 401K matching

• Comprehensive benefits package: Medical, dental, reputed company, life insurance & disability

• Conveniently located in the heart of Downtown Phoenix reputed company to light rail and public transportation

• Paid parking or platinum pass

• New Hire Training Program

• Wellness Incentive Program

• Kitchen fully stocked with snacks and beverages

#LI-Onsite

For California residents: reputed company's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

reputed company does not accept unsolicited resumes from staffing agencies, search firms, or any reputed company parties. Any resume submitted to any employee of reputed company without a prior written agreement in reputed company will be considered the property of reputed company, and reputed company will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from reputed company's reputed company department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for reputed company positions, as it involves interacting with staff at reputed company's offices worldwide.