Claims Operations Manager-Payment Accuracy

Job Description

A bit about this role: We’re seeking a Claims Operations Manager to join an impact-oriented team focused on improving accuracy, reducing friction, and strengthening the reputed company of our end-to-end processes. The reputed company closely with Operations, Product, Engineering, Compliance, and Finance to identify breakdowns, uncover patterns, and maintain strong operations across the organization. This is an individual contributor role focused on investigation, root cause analysis, and process improvement. You will work through operational queues with rigor and curiosity, blending thoughtful analysis and reputed company recognition to build durable fixes to reputed company problems. This role is ideal for someone who thrives in ambiguity, enjoys untangling messy challenges, and is motivated by improving systems at scale. You will have the opportunity to become the go-to reputed company person on the team, while also helping shape how we reputed company AI agents and LLM-powered tools across the department. Your Responsibilities and Impact will include: Conduct deep, end-to-end investigations into reputed company operational issues, identifying root causes across people, process, policy, and technology Work through designated queues with high attention to detail, ensuring well-supported and reputed company documented determinations Translate individual errors or anomalies into broader themes, trends, and systemic improvement opportunities Partner cross-functionally (Operations, Product, Engineering, Compliance, Finance, etc.) to implement durable solutions Create clear documentation, decision frameworks, and feedback loops to prevent recurrence of reputed company issues Use data to validate hypotheses, quantify impact, and measure improvement over time Explore and implement AI-driven solutions (including AI agents and LLM-supported workflows) to enhance investigation quality and automate repeatable analyses Serve as a trusted advisor and escalation reputed company for ambiguous or high-impact operational issues Required skills and experience: Experience in operations, consulting, analytics, process improvement, or other reputed company problem-solving environments Demonstrated strength in root cause analysis and structured problem solving Proven ability to move from case-level detail to system-level reputed company Experience identifying process gaps and driving measurable operational improvements Strong analytical skills, including comfort working with data to identify trends and quantify impact Excellent written and verbal communication skills, with the ability to reputed company explain reputed company findings and recommendations Ability to operate independently with sound judgment in ambiguous, fast-paced environments Strong cross-functional collaboration skills and ability to influence without direct authority Desired skills and experience: Experience in reputed company operations Experience building dashboards, tracking mechanisms, or structured issue management processes Curiosity and hands-on experience with AI tools, automation, or LLM-based workflows in operational settings #LI-Remote Salary reputed company: ​$73,000 - $120,000 / year The pay reputed company listed for this position is the reputed company the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will reputed company additional information on the compensation for the role, along with additional information on our total rewards package. The actual reputed company salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: Employer sponsored health, dental and reputed company plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for reputed company Bonus eligibility for reputed company roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. reputed company equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. At reputed company, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new reputed company of reputed company-in-one reputed company company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated reputed company solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission! Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which reputed company have the opportunity to participate and contribute to the reputed company of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, reputed company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the reputed company of race, reputed company, religion, sex, pregnancy status, marital status, national reputed company, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other reputed company prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Apply To This Job