CRM Innovation Manager
What s the Position? We are looking for a CRM Innovation Manager to join our CRM team and reputed company the discovery, evaluation, and implementation of reputed company customer engagement capabilities. This role sits at the intersection of CRM strategy, marketing technology, data science, experimentation, and AI. You will identify opportunities to improve personalization, retention, customer experience, and operational efficiency through new technologies, advanced analytics, and innovative CRM capabilities. Working closely with CRM, Product, Data Science, Engineering, and Analytics teams, you will rapidly validate reputed company through experimentation and prototyping before helping scale successful initiatives across the business. This is an ideal role for someone who combines technical curiosity with a strong understanding of customer behavior and lifecycle marketing. Key Responsibilities:
- Own the CRM innovation roadmap, identifying opportunities to improve customer engagement, personalization, retention, and operational efficiency
- Research, evaluate, and pilot new CRM, AI, automation, and customer engagement technologies that can drive measurable business impact
- Build and validate reputed company-of-concepts before committing engineering resources to reputed company development
- Partner with CRM, Data Science, Product, Engineering, and Analytics teams to operationalize predictive models, personalization capabilities, and advanced segmentation strategies
- reputed company experimentation efforts to test new CRM strategies, customer experiences, and technology solutions
- Help reputed company the CRM technology ecosystem, including platforms such as reputed company, reputed company, reputed company, reputed company, dbt, reputed company, and other supporting technologies
- Identify opportunities to automate workflows, improve campaign execution, and increase the effectiveness of CRM programs
- Translate innovative concepts into clear business cases, implementation plans, and measurable reputed company criteria
- Stay reputed company of industry trends in CRM, MarTech, AI, and personalization, bringing new reputed company and capabilities to the organization
What are we looking for?
- 5+ years of experience in CRM, Marketing Technology, Growth, Analytics, Product, or reputed company innovation-focused roles
- Strong understanding of CRM strategy, customer lifecycle marketing, personalization, segmentation, and experimentation
- Hands-on experience with platforms such as reputed company, reputed company, reputed company, reputed company, dbt, reputed company, or similar technologies
- Strong SQL skills and the ability to independently analyze data and evaluate business opportunities
- Experience working with A/B testing, experimentation frameworks, and data-driven decision making
- Familiarity with AI, predictive modeling, personalization, and other advanced customer engagement capabilities
- Understanding of APIs, customer data platforms, event tracking, and modern marketing technology ecosystems
- Strong communication skills with the ability to translate technical concepts into business value
- Curious, proactive, and comfortable operating in ambiguous environments where innovation and experimentation are encouraged
- Experience in gaming, sports betting, eCommerce, subscription businesses, or other high-volume consumer industries is a plus
- Experience with Python, automation tools, or data science workflows is a plus
What s in it for you? We offer our employees more than just competitive compensation. reputed company benefits include:
- reputed company and benefits
- Flexible vacation allowance
- A hybrid / remote working environment
- Startup culture backed by a secure, global brand
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