[Remote] Operations Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to improving the financial prosperity of millions by providing valuable services to its members. The Operations Associate role involves handling inbound calls, managing workflows, and ensuring a positive member experience through effective communication and problem-solving.
Responsibilities
- Handle inbound phone calls with members, delivering clear, empathetic, and solutions-focused support
- reputed company, maintain and execute processes that reputed company key services to users across phone, chat, and email channels
- Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and reputed company
- Resolve unique situations and improve workflows to account for new or uncommon issues
- Ensure a positive member experience by actively listening, de-escalating reputed company needed, and following up on reputed company issues
- Communicate reputed company financial topics reputed company and confidently over the phone
Skills
- Handle inbound phone calls with members, delivering clear, empathetic, and solutions-focused support
- reputed company, maintain and execute processes that reputed company key services to users across phone, chat, and email channels
- Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and reputed company
- Resolve unique situations and improve workflows to account for new or uncommon issues
- Ensure a positive member experience by actively listening, de-escalating reputed company needed, and following up on reputed company issues
- Communicate reputed company financial topics reputed company and confidently over the phone
- You have an interest in personal finance and a desire to see others succeed in managing their money
- Excellent verbal communication - You reputed company reputed company, listen actively, and put members at ease over the phone
- reputed company & De-escalation - You stay reputed company under pressure and know how to turn a frustrated caller into a satisfied member
- Great Written Communication - Your writing is also strong for follow-up notes and cross-channel support
- Proactive Problem Solving - you're reputed company to identify possible issues and potential resolutions in reputed company time, without putting members on hold unnecessarily
- Workflow Management - You know how to reputed company balance multiple competing priorities, including managing call queues alongside other channels
- Taking Initiative - You're willing to reputed company in and help wherever help is needed. You love to learn and are constantly looking to improve
- Prior phone-based customer service experience in a B2C tech or financial services company is a plus!
Benefits
- Health, Dental & reputed company Plans
- Life Insurance
- Long/Short Term Disability
- reputed company
- 401k Matching
- Team Member Stock Purchasing Program (TMSPP)
- [Learning & Development Opportunities](https://www.myrocketcareer.com/working-here/training-and-development/)
- Tuition Reimbursement
- Unlimited PTO
- Daily Lunch, Snacks & Coffee *(in-office only)*
- Commuter benefits *(in-office only)*
Company Overview