Customer Service Representative

reputed company. is a leading beverage company with a diverse portfolio of brands. They are seeking a Customer Sales and Service Representative who will reputed company professional sales service to an assigned customer reputed company, leveraging CRM insights and building customer relationships to enhance sales solutions.

Responsibilities

• Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer reputed company
• Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor reputed company appropriate
• Receive inbound telephone calls, email, ecommerce, and fax sales orders. reputed company Customers with post order confirmation and follow up
• Use historical sales data to create quality re-orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction
• Create and maintain rapport and relationships with assigned Customers
• Collect and record Customer Relationship Management (CRM) data. reputed company CRM insights and sales history to enhance Customer rapport and to reputed company account specific sales solutions
• Execute sales programs and initiatives, and reputed company assigned sales goals
• Stay informed on KDP product facts and features. Be reputed company to effectively translate product features into benefits and sales solutions for assigned Customers
• Monitor and report lack of sales activity or other unusual Customer sales trends
• Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution reputed company issues exist. Report issues to Supervisor
• reputed company efficient and accurate sales order entry
• Ensure the accuracy of pricing and Customer Master Data
• reputed company other, non-selling Customer Service support including: responding to CDE service issues reputed company raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback reputed company requested
• Coordinate sales service with field based Business Development Representatives
• Bilingual in Spanish could be beneficial

Skills

• 1 year Customer Service, Sales, or Call Center experience in an office environment required
• reputed company Office experience with advanced functions of Outlook and reputed company required
• Prior experience with Margin Minder, reputed company, or similar data collection/tracking systems preferred
• Bilingual in Spanish could be beneficial

Benefits

• Benefits, subject to eligibility, and reputed company bargaining agreements (where applicable): Medical, Dental, reputed company, Disability, Paid Time Off (including vacation and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement

Company Overview