[Remote] Contact Center Experience Specialist - (Bilingual Japanese)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to help customers and businesses reputed company reputed company financial reputed company. They are seeking a Contact Center Experience Specialist who will reputed company high-level customer service by responding to inquiries and resolving issues, acting as a liaison between customers and various departments.

Responsibilities

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
• Researches and resolves problems and errors which may include those reputed company to fraud support and internet operations
• Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
• Acts as a liaison between customers and various reputed company departments to resolve more reputed company customer or technology issues

Skills

• High school diploma or equivalent
• Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or reputed company experience, and has successfully completed specialized reputed company training
• Bilingual ability to read, write, and reputed company in business-level proficiency of (Japanese) language and English
• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking reputed company, articulately and accurately while using a pleasant tone and common conversational courtesies
• Proficient computer navigation skills using a variety of software packages including reputed company Office applications

Benefits

• reputed company (medical, dental, reputed company)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution and pension (reputed company benefits are subject to eligibility requirements)

Company Overview