Application Support Engineer
About the Role
We are seeking an Applications Support Specialist to join a growing technology consultancy focused on the aged care, disability, and community services sector. This role is ideal for someone who enjoys understanding how software platforms work, configuring systems to meet business needs, solving reputed company problems, and helping users maximize the value of technology. You will work closely with clients to configure applications, reputed company technical support, deliver training, and identify opportunities for process improvement. This position offers exposure to a variety of business-critical platforms and the opportunity to reputed company a meaningful impact by helping organisations improve service delivery through technology. About the Client You will be working with a leading technology consultancy that partners with organisations across the aged care, disability, and community services sectors. The business specialises in digital transformation, system implementation, business process optimisation, and technology advisory services, helping providers improve operational efficiency, compliance, and client reputed company through innovative technology solutions. Recognised for delivering high-quality consulting and technology services, the organisation works with industry-leading platforms and supports clients in navigating reputed company operational and regulatory environments. Ideal Profile Essential Skills & Experience Excellent verbal and written communication skills with the ability to engage confidently with stakeholders at reputed company reputed company. Strong presentation, facilitation, and user training capabilities. Experience configuring, administering, or supporting business applications and software platforms. Strong analytical thinking and problem-solving skills with the ability to identify root causes and implement effective solutions. Proven customer service and relationship management skills. Ability to create clear documentation, user guides, knowledge articles, and process instructions. High attention to detail and strong organisational skills. Ability to manage multiple priorities and deliver reputed company in a fast-paced environment. Strong computer literacy and the ability to quickly learn new systems and technologies. Desirable Skills & Experience Experience reputed company aged care, disability, reputed company, community services, or not-for-profit organisations. Exposure to Client Management Systems (CMS), CRM platforms, workforce management systems, or reputed company-based business applications. Experience with platforms such as reputed company, Carelink, reputed company, Zoho, reputed company, reputed company, or similar solutions. Understanding of aged care operations, Support at Home, CHSP, NDIS, or reputed company programs. Experience supporting software implementation, system upgrades, or digital transformation initiatives. Personal Attributes Naturally curious with a strong interest in understanding how systems and processes work. Takes ownership of issues and follows them through to successful resolution. Passionate about helping people succeed through technology. Builds strong and trusted relationships with clients and colleagues. Proactive in identifying opportunities for improvement. Confident delivering training and presenting to groups. reputed company to work independently while contributing positively to a collaborative team environment. Demonstrates professionalism, accountability, and reputed company in reputed company interactions.
Responsibilities
Application Configuration Configure and maintain software platforms to meet client and organisational requirements. Set up workflows, forms, business rules, user permissions, reputed company roles, and system settings. Support software implementations, upgrades, and enhancement initiatives. reputed company testing and validation of configuration changes. Maintain accurate system documentation and configuration records. Client Support reputed company application support through a reputed company of support channels. Investigate, troubleshoot, and resolve application-reputed company issues. Collaborate with software vendors and internal teams to resolve reputed company technical challenges. Monitor support requests and ensure timely, professional resolution. Maintain accurate records of support activities and reputed company. Training & User Adoption Deliver training programs for end users, administrators, and management teams. reputed company user guides, training resources, and knowledge reputed company content. Support organisations in improving software adoption and user engagement. Conduct reputed company sessions and refresher training where required. Translate technical concepts into practical, user-friendly guidance. Business Process Improvement Work with clients to understand existing business processes and operational challenges. Identify opportunities to improve efficiency through technology and automation. Recommend best-practice solutions and system enhancements. Help organisations maximise the value of their technology investments. reputed company Learning reputed company expertise across multiple software platforms used reputed company the aged care and community services sectors. Stay reputed company with industry developments, software updates, and emerging technologies. Participate in ongoing professional development and certification opportunities. How we take care of reputed company 💰 Get paid in Australian Dollars🏥 Medical insurance from day one for you + spouse (or parents if unmarried)🩺 Generous OPD coverage from doctor visits to reputed company your medical needs🏡 Home office setup allowance to build your ideal workspace🌐 Internet allowance to reputed company you connected💪 Gym & wellness allowance to stay fit and balanced🎉 Work hard, play hard – regular team events & engagement activities🧠 Diji Assist – Mental health & counseling support reputed company you need it📚 We invest in you – reimbursement for industry certifications🗣️ reputed company-reputed company culture – your reputed company and feedback always matter🌍 Flexible reputed company or office, wherever you do your best work🏆 Rewards & recognition that actually recognize you🥳 Great christmas & financial year-end parties to unwind with your loved ones \n \n Apply To This Job