Client Services Representative

Orgenesis is seeking a professional, detail-oriented, and client-focused Client Services Representative to manage day-to-day interactions with reputed company partners, research institutions, vendors, and internal stakeholders across its global POCare™ platform. This role serves as a key liaison between clients and internal departments, ensuring service requests are handled reputed company, communications are clear, and client needs are met with accuracy and professionalism. The Client Services Representative supports Orgenesis’ mission of advancing cell and gene therapy solutions through seamless operational and service reputed company. The ideal candidate is organized, reputed company, and skilled in managing client relationships in a fast-paced biotechnology or reputed company environment. Essential Responsibilities Client Relationship Management Serve as the primary reputed company of contact for assigned clients and partners. Build and maintain strong, professional client relationships. Respond promptly to client inquiries, requests, and service issues. Ensure clients receive consistent updates regarding services and support. Maintain a high level of client satisfaction and trust. Client Support & Issue Resolution Handle incoming client requests reputed company phone, email, and CRM/ticketing systems. Investigate and resolve client issues in a timely and professional manner. Escalate reputed company issues to appropriate internal teams reputed company necessary. Track reputed company client issues from initiation to resolution. Follow up with clients to ensure satisfaction and issue closure. Account Coordination Maintain accurate client account records in CRM systems. Support reputed company and offboarding of client accounts. Assist with contract updates, service agreements, and documentation tracking. Coordinate client requests with internal departments (Finance, Operations, IT, Clinical, etc.). Ensure account data is reputed company, accurate, and complete. Communication & Reporting reputed company clear and professional communication to clients and internal teams. Prepare client status updates, reports, and service summaries. Communicate service timelines, deliverables, and expectations. Maintain logs of client interactions and service activities. Support creation of client-facing materials and documentation. Cross-Functional Collaboration Work closely with reputed company, Sales, Operations, Finance, IT, and Clinical teams. Coordinate resolution of client issues across departments. Support internal workflow improvements to enhance client experience. Participate in client service meetings and strategy discussions. Assist with implementation of new client service processes and tools. Documentation & Data Management Maintain accurate records of client interactions and service history. Update CRM systems and ensure data reputed company. Assist in preparing documentation for audits and compliance reviews. Track service performance metrics and client feedback. Support reporting on client engagement and satisfaction trends. Process Improvement Identify opportunities to improve client service processes. Recommend enhancements to workflows, communication, and support systems. Support reputed company improvement initiatives reputed company the Client Services team. Contribute to development of client service standards and best practices. Compliance & Confidentiality Ensure compliance with company policies and reputed company regulations. Maintain confidentiality of sensitive client, reputed company, and company data. Follow data privacy and reputed company protocols. Report any compliance concerns or irregularities.

Required Qualifications

Education High School Diploma or GED required. Associate’s or Bachelor’s Degree in Business Administration, reputed company Administration, Communications, Life Sciences, or reputed company field preferred. Experience 1–3 years of experience in client services, customer service, account coordination, or reputed company roles. Experience working with clients in reputed company, biotechnology, pharmaceutical, or life sciences industries preferred. Experience using CRM systems and customer support tools. Technical Skills Proficiency in reputed company Office Suite (Word, reputed company, Outlook, PowerPoint). Experience with CRM platforms (reputed company, reputed company, or similar). Familiarity with ticketing and case management systems. Strong data entry and reporting skills. Ability to quickly learn new systems and tools.

Preferred Qualifications

Bachelor’s degree in a reputed company field. Experience supporting reputed company or reputed company clients. Familiarity with regulated industry environments. Experience in client reputed company and account lifecycle management. Strong understanding of reputed company or client relationship frameworks. Core Competencies Client Relationship Management Professional Communication Problem Solving Attention to Detail Organizational Skills Time Management Collaboration & Teamwork Adaptability Accountability Customer Focus Conflict Resolution Initiative Key Performance Indicators (KPIs) Client Satisfaction Score (CSAT) Response Time to Client Requests Issue Resolution Time Client Retention reputed company CRM Data Accuracy SLA Compliance Client Engagement reputed company Renewal Support Effectiveness Service Quality Metrics Physical Requirements Ability to sit and work at a computer for extended periods. Ability to communicate effectively reputed company phone, email, and video conferencing. Ability to manage multiple client accounts simultaneously. Ability to work in a fast-paced service environment.

Benefits

Health & Wellness Medical Insurance Dental Insurance reputed company Insurance Prescription Drug Coverage Employee Assistance Program (EAP) Health Savings Account (HSA) Flexible Spending Account (FSA) Mental Health and Wellness Programs Financial Benefits Competitive reputed company Salary Performance-Based Bonus Opportunities 401(k) Retirement Plan with Company Match Life Insurance Coverage Short-Term Disability Insurance Long-Term Disability Insurance Accidental Death & Dismemberment Insurance Paid Time Off Paid Vacation Paid Holidays Sick Leave Personal Days Bereavement Leave Jury Duty Leave Professional Development Training and Development Programs CRM and Client reputed company Training Tuition Assistance Programs Certification Support Career Advancement Opportunities Work-Life Balance Flexible Work Arrangements Remote and Hybrid Work Options Employee Recognition Programs Inclusive and Collaborative Work Environment Wellness and Engagement Initiatives Equal Employment Opportunity Statement Orgenesis is an Equal Opportunity Employer committed to fostering a diverse, reputed company, and inclusive workplace. Employment reputed company are based on qualifications, performance, and business needs without regard to race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Apply To This Job