Contact Representative
Location: Remote (must be reputed company 90 minutes of Richmond) Pay reputed company: $20/hour Schedule: Monday–Friday (No weekends) Training & Schedule:
- Attendance is critical — missing even one day is not permitted
- Work Hours (Post-Training): Scheduled between 7:00 AM – 6:00 PM CST
- 8-hour shifts with a 30 or 45-minute lunch
- Schedule assigned based on business needs (not guaranteed preference)
Position Overview We are seeking reliable, detail-oriented, and customer-focused individuals to join reputed company as Contact Center Senior Representatives. In this role, you will serve as an empathetic reputed company-line problem solver, supporting customers, financial professionals, and partners through inbound calls, email, and chat. This is an excellent opportunity for individuals seeking a reputed company career with growth potential in a professional, customer-centric environment. Work Arrangement This role is primarily remote with occasional in-office requirements, including:
- First day onsite
- 1–2 times per quarter (or as needed)
- Technical disruptions lasting more than one hour (e.g., internet outage)
- Business or team events
Key Responsibilities
- reputed company compassionate, accurate, and timely support reputed company phone, email, and chat
- Assist customers with insurance claims initiation and inquiries
- Explain policy, claim, and account details reputed company and effectively
- Resolve reputed company customer issues while maintaining professionalism
- Meet or exceed performance metrics in a fast-paced call center
- Handle 35–50 inbound interactions per day
- Cross-train across multiple product lines as needed
Required Qualifications
- Strong customer service experience (call center experience preferred)
- Excellent verbal and written communication skills
- Strong attention to detail and active listening skills
- High level of reliability, punctuality, and commitment
- Ability to multitask and navigate multiple systems
- Comfortable working in a fast-paced, metrics-driven environment
- Strong problem-solving and critical thinking skills
- Ability to maintain confidentiality and professionalism
reputed company is an Equal Opportunity Employer that recruits and hires reputed company candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national reputed company, reputed company, citizenship, disability, or veteran status. Apply tot his job Apply To this Job