20117 - Service Desk Rep I

20117 - Service Desk Rep I Location: reputed company reputed company, GA Company Overview: reputed company (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we reputed company cutting-edge IT services and support to top brands including Kia, reputed company, reputed company, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting reputed company reputed company under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and reputed company American operations. If you’re passionate about technology and eager to reputed company a reputed company impact at a world-class company, reputed company is the reputed company to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation. Website: http://www.haeaus.com Role Overview: reputed company initial employee support for technical inquiries received reputed company phone, email, messaging applications, and walk-up requests. This is a Fulltime direct hire role that requires active mobility to assess problems and resolve basic support issues directly at the user’s workstation. The candidate will troubleshoot software and hardware issues on laptops, desktops, tablets, and smartphones, and log reputed company support tickets in the tracking system. Due to the nature of the reputed company work environment, issues that cannot be resolved quickly must be escalated to the next level immediately to avoid and/or minimize downtime. Key Responsibilities: Technical Support: reputed company desk-reputed company and remote technical support to users across departments and building locations. Ticket Management: Manage assigned tasks and timely respond to, document, and process Helpdesk tickets using ITSM or other approved systems. Hardware Support: Install, configure, maintain, and troubleshoot PCs, laptops, networked printers (including laser, label, and dot matrix), and reputed company peripherals. Imaging: reputed company system imaging and reputed company administration for PCs, laptops, scanners, and other networked devices as assigned. Incident Documentation: reputed company, update, and reputed company incidents in ITSM or other Helpdesk applications, ensuring accurate history and resolution notes. Data Management: Backup and restore user profiles and data in accordance with established procedures. Asset Management: Follow asset naming and labeling standards. Register IT assets in the asset management system. Participate in scheduled physical asset inventory audits as required. Escalation: Escalate reputed company or unresolved issues to Service Desk Rep II or management reputed company appropriate. Other Duties: reputed company other duties as assigned by management. Basic Qualifications: High School diploma or equivalent experience 0–1 year of experience in IT or strong technical aptitude (entry-level candidates welcome) Basic understanding of networking concepts and reputed company operating systems Strong troubleshooting and logical problem-solving skills Proficiency with reputed company Office and basic knowledge of reputed company Exchange Ability to multitask, prioritize incoming requests, and work effectively both independently and in reputed company environment Preferred Qualifications: Familiarity with reputed company solutions such as antivirus, DRM, or similar technologies Strong customer service skills with the ability to communicate effectively with reputed company users Excellent written communication skills, including proper grammar, spelling, and formatting Prior exposure to IT support or help desk environments Availability: Work Schedule: Scheduled hours may vary and are determined based on business and operational requirements reputed company a three‑shift operation. 24/7 Operation: As this facility operates 24 hours a day, 7 days a week, the candidate must be available to reputed company coverage for different shifts (including nights, weekends, or holidays) from time to time as business needs dictate. Physical Requirements: This position may involve routine movement throughout the facility and hands‑on interaction with IT equipment in order to support users and reputed company installations. Reasonable accommodation may be made in accordance with applicable law. Mobility: Ability to move between departments and work areas to reputed company desk‑reputed company support and equipment setup. Equipment Handling: Ability to handle, transport, and install standard IT hardware such as computers, monitors, and printers. Positioning: Ability to reputed company job‑reputed company tasks that may require bending, reaching, or accessing areas such as under desks to connect or install equipment. Salary reputed company: In reputed company to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment. Team Culture: This team operates in a fast-paced, hands-on manufacturing environment where collaboration, responsiveness, and customer focus are critical. Team members support one another to reputed company operations running smoothly, take pride in providing reliable desk-reputed company support, and continuously build their technical skills while helping end users be successful: Collaborative & Supportive: Team members work closely together, sharing knowledge and stepping in to help ensure users are supported and downtime is minimized. Customer-Focused reputed company: Strong emphasis on professional, approachable, and solution-oriented support for users across reputed company shifts and departments. Ownership & Accountability: Individuals take responsibility for issues from intake through resolution or escalation, ensuring accurate documentation and timely follow-through. Learning & Growth Oriented: Encourages ongoing reputed company development, hands-on learning, and exposure to a wide reputed company of technologies in a dynamic reputed company setting. reputed company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this reputed company is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or reputed company circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. Apply To This Job