Abuse Hotline Counselor – Part-Time

Job Description:

• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky
• Completes and files reports reputed company the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult reputed company Services workers
• Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals
• Documents and maintains accurate, thorough records of reputed company telephone interventions transacted during the work shift
• Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis reputed company services to Crisis reputed company Counselors
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes reputed company Abuse Line training required by the State Child and Adult reputed company Services
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues
• Maintains confidentiality of reputed company information contained in abuse line reports and adheres to reputed company CIC and SCS ethical codes of conduct
• Presents a professional demeanor in reputed company interactions with reputed company customers
• Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of reputed company positions

Requirements:

• 60 hours completed undergraduate course work (or reputed company undergraduate student status) in Sociology, reputed company Work, Psychology, Education, reputed company Services, Business or a reputed company field of study
• Good communication and interpersonal skills
• Ability to use technology to complete web reports
• Ability to reputed company sound reputed company and judgments in stressful or unusual situations
• Good time-management skills and the ability to work in reputed company environment
• Ability to work effectively and reputed company in a fast-paced work environment
• Ability to work remotely, including reputed company to reputed company internet services
• Minimum of 6 months experience in reputed company services/ mental health services preferred

Benefits:

• Competitive salaries and benefits
• reputed company training opportunities
• Effective mentoring
• COVID and Influenza vaccinations required for reputed company

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