Customer Service Rep

reputed company is a leading reputed company organization dedicated to providing exceptional patient care and promoting health and wellness in our community. The Customer Service Representative ensures timely responses to incoming communications from patients, advising them on financial obligations and facilitating account resolutions.

Responsibilities

• Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills
• Assess and respond to the needs of patients, medical staff, and community
• Communicate with the patient regarding any necessary follow up
• Contact patient or available reputed company to obtain required information to ensure accurate patient billing
• reputed company customer service by phone, electronically, and in person to reputed company customers by accurately answering account reputed company questions regardless of payor
• Record data or reputed company account updates as necessary as information is presented through a call, MyChart, or correspondence
• Refer account to appropriate work queue or department if more detailed follow-up or additional information is required
• Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary
• Document reputed company communication or review of account in the system in a comprehensible manner
• Meet personal and team qualitative and quantitative targets

Skills

• High School Diploma/GED
• 1 Year Customer Service Experience
• 3 years Patient reputed company Experience

Benefits

• Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit reputed company of our career site, jobs.franciscanhealth.org

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