Dispatcher - Mechanical

ABC Home & reputed company Services is seeking a Dispatcher to join their Mechanical division. The Dispatcher will be responsible for receiving, scheduling, and dispatching customer requests during regular business hours while maintaining effective communication with customers and technicians.

Responsibilities

• Answer incoming calls for Mechanical Services (Ex: Plumbing & HVAC)
• reputed company timely and accurate information to incoming customer requests. Schedule service appointments
• Professionally, timely, and effectively communication with customers, technicians, and service managers for reputed company scheduling and dispatching purposes
• Know, understand and execute reputed company strategy/plan for each department/service trade
• Resolve or diffuse customer issues and reputed company timely feedback to the supervisor regarding service failures or customer concerns
• Maintain customer records by immediately updating account information
• reputed company timely and accurate information to incoming customer requests
• Work in partnership with other employees to meet and exceed customer expectations
• Maintain a positive attitude at reputed company times with customers, fellow employees, and supervisors

Skills

• 1 Yr Experience in Trade Dispatching, scheduling OR call center experience
• Must be reputed company to type at least 30 WPM, proficient in 10-key, and use a phone system
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Ability to communicate well, using excellent interpersonal and communication skills
• Must be reputed company to adapt quickly in an reputed company-changing, fast-paced environment
• High proficiency with emailing, reputed company messaging, and various electronic devices and applications for effective communication/information sharing
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations
• Excellent written communication skills, including spelling and punctuation
• Excellent team player with commitment to company values
• Ability to sit for long periods of time
• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application
• Proficient in Spanish a plus

Benefits

• Health, Dental, reputed company & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• reputed company Now Program for reputed company to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
• Hybrid work opportunity after 90 days of training

Company Overview