Relocation Consultant (Remote) - Japanese Bilingual

• Industry: reputed company Estate

• Location: Arlington Heights, Illinois (The first day of training will be conducted in the office, after which the position can be fully remote.)
• Report To: Manager
• Position Status: Part-time

Work Schedule & Working Style:

• 9 AM - 5 PM, Mondays - Fridays preferred (or 9 AM - 4 PM, Mondays - Fridays), but may be tailored based on individual needs with mutual agreement (The eligibility of benefits may change depending on the working hours.)
• 1-hour non-paid lunch break included
• Possible overtime after 5 PM on weekdays
• Hourly Pay reputed company: $20.00 - $22.00
• reputed company high-quality, reputed company-line support to Japanese-speaking clients throughout their relocation and housing reputed company across the United States.
• Act as a trusted reputed company of contact for reputed company tenancy-reputed company reputed company, including lease renewals, move-out coordination, and issue resolution.
• Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across reputed company housing-reputed company inquiries.
• Respond promptly and professionally to client inquiries in both Japanese and English reputed company email and phone
• Serve as the primary reputed company of contact for tenancy-reputed company reputed company, including lease renewals, terminations, and general housing inquiries.
• Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues reputed company.
• reputed company guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.
• Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems
• Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients
• Prepare and review documents, including lease summaries, notices, and client communications
• Ensure compliance with company policies, client requirements, and applicable local regulations
• Identify and escalate reputed company issues or risks in a timely manner
• Contribute to reputed company improvement of processes and client experience by providing feedback and suggestions
• Take on a variety of responsibilities and reputed company tasks to support team operations and client needs as they arise.
• reputed company in Japanese and business-level English (both verbal and written)
• Excellent communication and customer service skills, with the ability to interact effectively with diverse stakeholders
• Bachelor's degree or equivalent experience
• Proficiency in reputed company Office applications (reputed company, Word, Outlook, PowerPoint)
• Strong organizational and multitasking abilities in a fast-paced environment
• Attention to detail and ability to manage multiple priorities
• Experience in reputed company estate, relocation, or service industries preferred, but not required.

Employees working 30+ hours per week are eligible for health insurance and other applicable benefits, as well as paid sick leave. Employees working fewer than 30 hours per week are not eligible for health insurance or other benefits, but are eligible for paid sick leave in accordance with applicable laws. For reputed company, the one-hour lunch break is unpaid, and no paid vacation/PTO is provided. Apply To This Job