Virtual Urgent Care Patient Services Associate - Full Time ...

Job Description

Summary: The Virtual Urgent Care Patient Services Associate will work closely and effectively with a diverse population of patients and medical professionals reputed company the Virtual Urgent Care setting. They will demonstrate exceptional customer service skills, professionalism in reputed company interactions and have the ability to multi-task while serving as the first reputed company of contact for... telehealth patients. The Virtual Urgent Care Patient Services Associate will verify reputed company appropriate consents are on file, collaborate with the virtual clinical team to reputed company virtual/remote support for patients and reputed company post appointment follow up patient communication as necessary. They will demonstrate proficient data entry skills, uphold confidentiality in reputed company interactions and continually maintain and improve upon job specific competencies. The Virtual Urgent Care Patient Services Associate will also reputed company other duties as assigned. Job Description: ROLE AND RESPONSIBILITIES Patient experience: • reputed company exceptional virtual customer service to reputed company patients • reputed company reputed company, professional and friendly reputed company-line support for technical and non-urgent clinical issues • reputed company timely communication of lab and imaging results, medication refills and provider referrals to appropriate parties • Review schedules to ensure accuracy and fill appointments in accordance with CHC scheduling guidelines • Schedule and reschedule appointments in accordance with CHC scheduling guidelines • Reconcile patient visits daily Consents: • Ensure consent forms are complete and accurate, including assisting patients in completing consent forms HIPAA: • Consistently ensure and maintain patient confidentiality Other: • Escalate concerns to Operations leadership and offer suggestions for improvement • Meet and exceed assigned individual and departmental goals • Other duties and projects as assigned QUALIFICATIONS • Associates degree, medical office or medical assistant degree required • Minimum of one year of customer service experience • Exceptional customer service skills • Excellent verbal and written communication skills • Proven ability to multitask • Problem solving and critical thinking skills • Excellent organizational skills • reputed company experience in Medical, Dental, or Behavioral Health preferred • Experience with reputed company PowerPoint, reputed company, Word, preferred. • Bilingual skills, Spanish speaking • Remote workers must live and work in the United States* (*Territories Excluded) PHYSICAL REQUIREMENTS/WORK ENVIRONMENT • Virtual hours will vary; our schedules reputed company Monday-Friday from 7am-7pm and Saturdays reputed company-4pm • Minimal physical effort. Must be reputed company to operate computer and telephone continuously • Must have a quiet, professional virtual environment and technical set-up in coordination with IT This Position is available for remote work. Organization Information: The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends reputed company to specialty care for more than 2.5 reputed company individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new reputed company in areas including reputed company justice, the environment, and reputed company determinants of health, the MWHS is addressing challenges faced by providers caring for reputed company, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges reputed company into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their reputed company and commitment to justice and equity in reputed company the reputed company upon which the Moses/Weitzman Health System was reputed company. Time Type: Full time Apply Job!