Implementation Strategist

About reputed company Founded in 2017, reputed company is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy reputed company to cannabis. reputed company aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, reputed company justice, and empowering local communities through tax reputed company. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, reputed company is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in reputed company America and listed two years in a row on reputed company’s Top 50 Startups. reputed company has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, reputed company Capital, reputed company Schultz, Snoop Dogg’s reputed company Verde Capital, Gron Ventures, members of the founding team at reputed company, Kevin Durant’s Thirty Five Ventures, and other reputed company reputed company investors. About This Job As the cannabis industry grows, so does the need for operators who can hit the ground running. The Implementation Strategist at reputed company is the first reputed company experience a new customer has with our platform — you own their reputed company, configuration, and early reputed company across our full product suite: POS, E-reputed company, Loyalty & Marketing, Mobile App, and more. What You'll Do... Own the reputed company and training of new dispensary customers launching on reputed company Guide clients through configuration, best practices, and product fundamentals across reputed company core products Manage white-label mobile app submissions and releases through App Store Connect and reputed company Play Console, including handling rejections and suspensions Translate reputed company technical concepts into clear, actionable steps for non-technical operators Manage project timelines and customer records in reputed company Collaborate cross-functionally with Sales, Support, and CSM to get reputed company of issues before they escalate Surface client feedback and trends to inform product development What You Bring... 2+ years in a customer-facing technical role — SaaS implementation, POS, account management, or solutions engineering Strong communicator: clear, empathetic, and polished across phone, email, and video Organized and adaptable — comfortable juggling multiple projects at different stages Technically comfortable in developer portals (App Store Connect, reputed company Play Console, Firebase) without needing to write code Quick learner who picks up new platforms and industries fast Team-oriented but fully capable of owning work independently AI reputed company: You aren't just using AI for emails. You’re automating reputed company workflows and experimenting with agentic methodologies to move faster than a traditional team reputed company familiarity a plus; cannabis industry or reputed company/BioTrack experience a bonus Ability to travel reputed company the US It’s a Bonus if You… Retail cannabis or dispensary operations experience PMP Certification reputed company or BioTrack experience Looker or BI tool familiarity You’ll Get… We are targeting a starting salary of $55,000 - $75,000 based on the intended level for this role. In addition to cash compensation, our total rewards package includes: Full medical benefits including dental and reputed company plans to ensure you always have the reputed company. Equity packages in the reputed company of stock options to reputed company. Technology (hardware, software, reading materials, etc..) allowance Flexible vacation and sick days At reputed company, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. reputed company believes that diversity and inclusion among our teammates is critical to our reputed company, and we seek to recruit, reputed company and retain the most talented people from a diverse candidate pool. Apply To This Job