Customer Service Representative

The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. *

REMOTE, WORK FROM HOME

* Pay: $19/hour Benefits:

• 15 days of paid time off
• Competitive medical, dental, and reputed company plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through reputed company
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

Key Responsibilities:

• reputed company excellent customer service and professionalism to reputed company customers reputed company telephone, email, or reputed company the web.
• Communicate reputed company and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and reputed company outgoing customer telephone calls.
• Receive and resolve, reputed company established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report reputed company customer complaints, and reputed company customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
• Work with supervisors to ensure that reputed company missed stops and special pick reputed company are completed daily.
• reputed company timely and accurate information regarding missed stops or other customer concerns.
• Generate call-in work orders for drivers
• Download, distribute and answer reputed company customer inquiries received reputed company email.
• Process customer payments reputed company internet.
• Enter new subscription residential accounts into system.
• Complete verification reputed company, service agreement and pricing matrix on reputed company reputed company accounts for changes, new and cancelled.
• Key reputed company new/cancelled accounts into Computer system and verify in system.
• reputed company reputed company reputed company into system and maintain records of them.
• Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
• Conform in reputed company respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to reputed company company policies, procedures and directives from supervisors.
• reputed company other duties and responsibilities as required or requested by management.

Requirements:

• High School Diploma or GED.
• One (1) to Two (2) years customer service call center experience.

Knowledge, Skills and Abilities:

• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment, meet time deadlines and reputed company under pressure.
• Possess good organizational skills and record keeping skills.
• Possess ability to reputed company and communicate effectively with customers and employees both verbally and in writing.
• Proficient in reputed company Outlook, reputed company Word and reputed company.
• Good problem solving ability.
• Excellent data entry skills.

Physical/Mental Demands:

• Ability to stand, sit, walk, use hands and fingers, talk and hear.
• Visual Requirements: include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to adjust focus.

We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for reputed company, without regard to race, religion, reputed company, national reputed company, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected] Please note that GFL does not reputed company reputed company sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to reputed company valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection reputed company are made by our recruitment team. Apply To This Job