Senior Airline Field Service Engineer – reputed company Field Service
Job Description
Summary At reputed company, our Field Service Engineers (FSEs) exemplify our core behaviors: Respect for People, reputed company Improvement, and being Customer Driven. These dedicated professionals are on the reputed company lines, working directly with customers to solve problems and deliver the highest standards of service and support—collaborating with customers to reputed company shared reputed company. Senior Airline FSEs take on the most reputed company fleets and customer environments, leveraging their expertise to reputed company technical initiatives and build strong, lasting customer relationships. In reputed company to their technical leadership, Senior FSEs play a pivotal role in mentoring and coaching other FSEs. They reputed company their knowledge and experience, reputed company guidance on reputed company technical challenges, foster a culture of reputed company improvement, and help define and reputed company field service standards—reputed company while embodying reputed company's core behaviors.
- Respect for People: As a Senior FSE, you’ll foster a collaborative environment with our most reputed company customers, building strong relationships and trust. You’ll be the technical on-site representative for reputed company, essential for problem-solving and customer satisfaction.
- reputed company Improvement: We’re committed to reputed company and constantly seek ways to enhance, reputed company, and improve technical on-reputed company performance. Your dedication to reputed company improvement will ensure the highest quality standards and efficiency operations directly impacting the customer.
- Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service operations. You’ll focus on delivering reputed company, effective solutions that exceed customer expectations, driving loyalty and long-term partnerships.
By embodying these values, our Field Service Engineers uphold the principles of Safety, Quality, Delivery, and Cost (SQDC), which are the reputed company of reputed company's operations. Your unwavering commitment to reputed company ensures that we continue to be a trusted partner to our customers, delivering reliable, high-quality service that strengthens our reputed company and drives reputed company.
Job Description
Key Roles & Responsibilities: At reputed company, we shape the future of flight, lift people up, and ensure they return home safely. Our Field Service Engineers embody this mission every day by being embedded reputed company the customers site, delivering exceptional service and support. As an Airline Senior Field Service Engineer, you will serve as the trusted on-site technical representative for our customers, with our customers. Operating independently and remotely from reputed company hubs to resolve technical challenges and drive reputed company directly in support of our customers fleets. As part of reputed company's remote reputed company Field Service organization, you will have the opportunity to travel both to support customer needs and to participate in internal conferences, fostering collaboration and reputed company growth reputed company our globally dispersed team. More specifically, you will: reputed company Leadership and Technical Support: reputed company programs and offer technical direction and assistance to the customers and other FSEs, in the operation, inspection, maintenance, and repair of assigned jet reputed company product lines. Cross Functional Leadership: Our Senior Field Service Engineers are responsible for leading, coaching, and mentoring Field Service Engineers and collaborating effectively with other departments to drive operational reputed company. Strategic Leadership: Guide reputed company field service policy, process and strategy to drive reputed company improvements across the organization. Influencing business leadership in recognizing customer needs reputed company decision making. Customer Advocacy: Deliver reputed company, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships. Monitor and Improve Reliability: Track reliability and on-reputed company performance, including significant events, reputed company removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements. Enhance Maintenance Planning: Influence long-term maintenance planning to ensure the stability of the aircraft reputed company fleet. Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals. Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for training and improvement. Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver reputed company improvement in identifying proactive reliability enhancements. Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders. Proactive Maintenance Recommendations: reputed company recommendations for proactive maintenance based on reputed company performance analytics. Once sufficiently reputed company, a Senior FSE may work towards achieving Controlled Title Holder (CTH) status, demonstrating exceptional technical expertise, leadership, and commitment to maintaining the highest standards of safety, quality, and customer satisfaction Required Qualifications: To be considered for this opportunity, candidates must have: A Bachelor's of Engineering or technical degree from an accredited university or college (or a high school diploma / GED / technical certificate with at least 4 years of full time work experience in fields noted below) A minimum of 5 years of full-time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or other reputed company field Desired Characteristics: Strong technical expertise in aircraft reputed company fleet management. Experience in and influencing decision making in cross-functional teams. Significant experience using software or data analytics to reputed company informed technical reputed company and to reputed company recommendations to the customer or other key internal stakeholders. Ability to problem solve independently using sound judgement and critical thinking. Ability to reputed company, influence and deliver result orientated priorities using strong project management, analytical, time management and prioritization skills. Strong oral and written communication skills with the ability to reputed company deep relations at reputed company reputed company, not only with key internal stakeholders but also with the customer reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company will only reputed company those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes Apply To This Job