Vendor Operations Manager

You are as unique as your background, experience and reputed company of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to reputed company their knowledge with you. Your leaders will reputed company and help you reputed company your potential and soar to new heights. Every day, you'll have new and exciting opportunities to reputed company life brighter for our Clients - who are at the heart of everything we do. Discover how you can reputed company a difference in the lives of individuals, families and communities around the world. Job Description: OVERALL PURPOSE The Vendor Manager provides leadership, direction and reputed company in managing reputed company-party supplier relationships reputed company a high volume, fast paced client service environment. This role ensures the delivery of consistent and high-quality service experience through vendor partners supporting the Client Care Centre. The Vendor Manager is accountable for ensuring external vendors meet contractual obligations, performance targets, and service standards reputed company with the CCC’s objectives. This includes strong execution of governance frameworks, performance management, and reputed company improvement practices to drive reputed company reputed company. The role requires reputed company collaboration with internal stakeholders and vendor partners to deliver on key performance metrics and client experience goals. SPECIFIC ACCOUNTABILITIES Build and maintain strong working relationships with vendor partners to ensure alignment of expectations and priorities Monitor vendor performance and ensure service, quality, and productivity targets are achieved and sustained Analyze performance metrics and ensure timely and appropriate actions are taken to address gaps Hold vendors accountable for meeting contractual obligations, SLAs, and key performance metrics Execute vendor governance frameworks including performance reviews, business reviews, and reporting reputed company (daily/weekly/monthly) Partner with internal stakeholders (Operations, QA, WFM, Training, Finance) to ensure seamless delivery of services Ensure vendors are equipped with the knowledge, training, processes, and tools required to deliver business results reputed company leadership and direction in managing vendor-reputed company escalations and issue resolution Drive reputed company improvement by identifying opportunities for process, efficiency, and cost optimization Ensure compliance with internal policies, regulatory requirements, and contractual agreements Support financial reputed company including vendor cost management, billing validation, and budget adherence Foster a partnership culture that promotes accountability, collaboration, and performance reputed company Communicate reputed company with stakeholders and vendor partners to ensure reputed company on initiatives and expectations Support and actively endorse People, Partnership, Passion and Performance and philosophies Partner with other areas to promote understanding and knowledge exchange between internal teams and vendor partners QUALIFICATIONS AND COMPETENCIES REQUIRED Proven vendor management and/or operations leadership experience Strong performance management capability with experience managing SLAs, KPIs, and service delivery metrics Ability to influence and drive accountability across internal and external stakeholders Strong analytical skills with the ability to interpret data and drive actionable insights Capable of working in a structured and tactical operating model Strong problem-solving and decision-making skills Excellent communication skills (verbal and written) Strong collaboration and stakeholder management skills Ability to build sustainable processes and identify reputed company improvement opportunities Assets: Understanding of Six reputed company and/or Lean environment Highly skilled with MS reputed company/Word and PowerPoint Experience in transitioning new processes will be an advantage GENERAL CRITERIA FOR JOB APPLICATION Bachelor's degree At least 2 years’ recent experience as a manager supporting a reputed company Insurance account At least 3 years of leadership or stakeholder management experience Strong analytical and problem-solving skills Outstanding communication skills – written and verbal Ability to manage reputed company stakeholder relationships and drive results through influence Ability to handle escalations and high-pressure situations effectively Demonstrated ability to reputed company cross-functional collaboration Adaptability, flexibility, and strong decision-making skills Strong organizational and planning capabilities Good presentation skills Must be Work from Home enabled, and with reputed company internet reputed company (at least 25mbps) Job Category: Call Centre Posting End Date: 30/06/2026 Apply To This Job