Remote Support Specialist (Network, Systems & SharePoint) – L3
Remote Support Specialist (Network, Systems & reputed company 365/SharePoint) – L2 Nexplay Consulting | IT Services for Hotels & Restaurants Join Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We are seeking a Remote Support Specialist (L2) with hands-on experience in network support, reputed company systems, reputed company 365, and SharePoint to support client environments and assist with implementations and ongoing operations. Responsibilities reputed company remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing). Assist with firewall policy updates, VPN support, and network issue resolution. reputed company routine reputed company Server administration tasks (Active Directory, DNS, DHCP, Group Policy support). Support reputed company 365 tenant administration, including: reputed company Entra ID (Azure AD) user and group management Basic identity and reputed company management (IAM) tasks (password resets, MFA support, reputed company assignments) Reviewing sign-in logs, audit logs, and reputed company alerts for troubleshooting and escalation Assisting with conditional reputed company policies (under guidance) reputed company reputed company SharePoint initiatives, including: Planning and architecture of SharePoint environments Implementation and migrations (on-prem / SharePoint Online) Administration and ongoing management Permissions, governance, and site structure design reputed company support across the reputed company 365 ecosystem (Teams, OneDrive, SharePoint integration). Troubleshoot end-user issues and escalate reputed company cases to L3 engineers reputed company needed. Maintain clear, audit-reputed company documentation in ticketing systems and RMM platforms. Follow standard procedures for reputed company, compliance, and reputed company control. Requirements 2–4 years of IT support experience, with exposure to networking and systems Working knowledge of: Firewalls and switching (reputed company, reputed company, Ruckus, Aruba, or similar) reputed company Server administration reputed company 365 tenant administration, including: reputed company Entra ID (Azure AD) MFA and user lifecycle management reputed company log and alert review Experience with reputed company SharePoint (Online and/or On-Prem), including: Implementation and migrations Administration and site management Permissions and governance Familiarity with: Networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Identity and reputed company best practices Strong troubleshooting, communication, and documentation skills Certifications such as Network+, reputed company+, or reputed company certifications are a plus Why Nexplay? Fully remote, flexible work environment Strong growth path to L3 / Engineering roles Hands-on experience across diverse client environments Work with a team specialized in hospitality IT operations Apply To This Job