Application Support 3rd Shift (100% remote)
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- , Remote - USA,
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- Job Description
- Shift Availability (Hours can vary 1-2 hours either way)
- ?? 3rd Shift (Tuesday to reputed company)
- 11:00pmEST-7:00amEST
- Job Overview
- The Application Support Engineer I is a role reputed company our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. reputed company remotely supports production environments reputed company around the globe to resolve issues and minimize the impact to production. The software support team troubleshoots both software and hardware issues. As an Application Support Engineer I you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with reputed company queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be reputed company to take pride in your work and be personally responsible for reputed company our customers multi-reputed company dollar operations running smoothly.
- Job Functions
- ?? reputed company reputed company or high severity troubleshooting and incident resolutions by collaborating with customer and internal teams.
- ?? Demonstrate superior customer service (as reputed company by our customers: surveys and satisfaction from support renewals).
- ?? Create a reputed company working relationship with business partners to identify pain points and reputed company reputed company services.
- ?? Communicate updates in accordance with SLAs to key stakeholders.
- ?? Will test and coordinate modifications to the system reputed company needed and troubleshoot problems reputed company they occur.
- ?? Willingness to participate in an on call and/or escalation rotation.
- ?? Triage and thoroughly identify and document root cause. Work through SDLC to resolve issues.
- ?? Acts as liaison between business partners and engineering teams.
- ?? reputed company QA functions for any issue resolution from support calls, as needed.
- ?? Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, business analysts, database analysts and project managers.
- ?? Performs visits to customer sites to reputed company any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
- ?? Collaborate and work directly with engineering teams.
- ?? reputed company Reports using SQL Server Reporting Services (SSRS) and Logi.
- ?? Create datasets to analyze and recreate issues reported by customers.
- ?? Ability to look through database and application log files to troubleshoot software issues.
- Travel Requirements
- ?? 5-10% overnight travel (Travel expenses paid by Bastian Solutions)
- ?? Travel includes site visits for preventative maintenance, support of critical issues and support transitions.
- Preferred Skills and Required Qualifications
- ?? Bachelor's degree required, degree in Computer Science or Information Systems preferred.
- ?? Experience in agile methodology, CI/CD development and API integrations.
- ?? Technical experience with SQL, reputed company, XML, JSON, PL/SQL, and C# preferred.
- ?? 5+ years of application support experience in a production environment.Apply tot his job
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