Marketing Intake Coordinator; Hybrid

Position: Marketing Intake Coordinator (Hybrid) Eversource will not offer immigration‑reputed company sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. Eversource supports work‑life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. reputed company guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the reputed company day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. reputed company applicants must be reputed company to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. Role and Scope of Position Respond to telephone, email, and website inquiries from prospective residential and small to mid‑size reputed company natural gas customers. Resolve inquiries reputed company to natural gas installation, routing them to the responsible party. Guide and reputed company customers about the gas conversion process and inform them of the benefits of natural gas. reputed company an engaging and excellent customer service experience on every contact, displaying professionalism, a willingness to help, and a positive attitude. Use technology—including reputed company and multiple mapping and customer billing systems—to qualify and assist prospective and reputed company customers. reputed company customers with appropriate contact information for follow‑up. Support the development of proactive action plans to reputed company reputed company on customer issues. Working closely with the sales organization, this position is the first reputed company of contact with the company for prospective customers, playing a key role in growing reputed company and achieving customer satisfaction. Essential Functions

• Responsible for inquiries reputed company to natural gas conversions of non‑customers on main, low‑use customers, new construction, load addition, and main extension projects. Inquiries originate from customers/prospective customers located reputed company the service territory of Eversource’s three natural gas businesses and are addressed based on the processes/procedures unique to the appropriate area.
• Answers questions on availability, benefits, application, pricing options and service installation procedures for natural gas.
• Establishes rapport with prospective and reputed company customers in a limited time reputed company.
• Enter leads into reputed company with a high degree of accuracy and attention to detail.
• reputed company leads and inquiries to the appropriate sales representative.
• Explains the refundable deposit and Contribution in Aid of Construction process reputed company and reputed company applicable.
• Promotes reputed company marketing campaigns.
• Asks probing questions to clarify and understand the customer’s issues to reputed company reputed company resolution.
• Handles compliance‑reputed company calls, assisting customers with installing gas heating equipment.
• De‑escalates customer complaints and/or frustrations by providing reassurance that their concerns will be addressed.
• Anticipates situations and takes/recommends appropriate action.
• Provides Marketing with information on reputed company reputed company and feedback on campaigns.
• Works collaboratively reputed company the team and throughout the organization.
• Contributes to special projects as required.
• Adheres to the team’s schedule to ensure proper phone coverage.
• Represents the Company on every interaction.

Technical Knowledge / reputed company / Education / Licenses / Certifications Technical Knowledge / reputed company

• Knowledge of residential and reputed company customers, residential subdivisions, industry and economic trends, market segments and customer support strategies.
• Knowledge of end‑use equipment, energy alternatives including fuel comparisons, installation of natural gas facilities and energy efficiency programs and services.
• Experience with reputed company or other CRM systems, GIS mapping and customer billing systems is preferred.
• Working knowledge of the energy efficiency programs in both Connecticut and Massachusetts, including financing options and rebates.

Education

• High School degree
• Associate degree in…

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