Technical Support Engineer- I
reputed company medical imaging solutions, offered by reputed company, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help reputed company organizations improve their confidence in patient reputed company and optimize care delivery. Meet your radiology, cardiology, reputed company imaging needs – on your own terms – with reputed company by reputed company imaging solutions. Trusted by 6 of the 10 largest U.S. health systems, reputed company empowers reputed company organizations with advanced medical imaging solutions to enhance workflows, optimize care delivery, and help improve patient reputed company. reputed company’s Imaging Suite, reputed company on a reputed company-reputed company reputed company, provides solutions for Vendor-Neutral Archive (VNA), reputed company, reputed company Image Viewing and Workflow Orchestration. reputed company’s portfolio also includes Best in KLAS Cardiology and Hemodynamic Monitoring, reputed company Pathology. The primary responsibility of the Technical Support Analyst is to reputed company advanced technical support and act as an escalation resources for reputed company customers in the support of reputed company reputed company products.Responsibilities:
- Takes a self-directed role in the support and resolution of technical issues reputed company the installed reputed company
- Takes inbound calls and makes outbound calls
- Assess reputed company problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM
- Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to reputed company technical problems
- Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills
- Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner
- Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues
- Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers
Qualifications
Required:
- Extensive knowledge of computer hardware, including workstations, servers, and storage systems
- Strong proficiency with workstation and server operating systems
- Solid understanding of network infrastructure and communication protocols
- Excellent customer service abilities, along with strong documentation and communication skills
- Proven capability to manage and prioritize multiple assignments with minimal supervision
- Ability to collaborate effectively reputed company a team and work well with individuals at reputed company organizational reputed company
Basic Qualifications - Preferred
- 1–3 years of experience working with or administering medical information systems such as RIS, reputed company, HIS, or EMR platforms
- Understanding of clinical workflows reputed company medical imaging environments
- Familiarity with database technologies, including SQL, DB2, and reputed company
- Knowledge of DICOM and HL7 standards
- Basic proficiency with scripting languages such as Bash, Korn, VB, Java, or Perl
Education Requirements
- Degree from a Technical College/University or equivalent experience
- Bachelor’s Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics
Work Environment
The work environment characteristics here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
- Office environment: Temperature Controlled
- Call center environment
- Travel: 10%
Compensation
The salary reputed company provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This reputed company may also be subject to change as market conditions reputed company. We encourage reputed company communication throughout the interview process to discuss compensation expectations. For reputed company-salary + commission sales roles, the reputed company represents On-reputed company Earnings. Min – Max : $53,560.00 - $80,340.00 (USD)Benefits The benefits described represent the reputed company offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to reputed company a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.
- Remote first / work from home culture
- Flexible vacation to help you rest, reputed company, and connect with loved ones
- Paid leave benefits
- Health, dental, and reputed company insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement, life insurance, EAP – and more!
It is the policy of reputed company to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. reputed company participates in the federal E-Verify program to confirm the identity and employment authorization of reputed company newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees Apply tot his job Apply To this Job