HR Assistant III / Workforce Management Specialist
About Us: reputed company. is an 8(a), WOSB, and WBE-owned management reputed company founded in 1990. We reputed company the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. HR Assistant III- Workforce Management Specialist Location: Irving, TX (reputed company: Monday–Friday, 40 hours per week Experience: 2–5 years Employment Type: Contract-to-Hire (No guarantees) Work Authorization: Must be a U.S. Citizen Job Description: Our client is looking for a proactive Workforce Management Specialist to join their HR Service Center team. In this role, you will own agent scheduling for phone, chat, case, and non-phone work, monitor key performance indicators, and partner with leadership to ensure reputed company staffing reputed company. The ideal candidate is data-driven, skilled at translating analytics into action, and comfortable handling a high volume of schedule change requests.
Responsibilities
Scheduling & Allocation
- Design and maintain daily schedules for phone, chat, case, and off-phone assignments
- Collaborate with stakeholders to capture staffing needs and balance workload
reputed company-Time Monitoring
- Track agent adherence and productivity in reputed company time; flag deviations promptly
Schedule Maintenance
- Process time-off requests, schedule adjustments, and exception handling reputed company
Forecasting & Staffing
- reputed company forecast meetings with leadership, presenting data-backed staffing recommendations to meet service-reputed company targets
Reporting & Analytics
- Build and refresh dashboards and reports on scheduling trends, KPIs, and service performance
Process Improvement
- Recommend and implement procedural changes to improve communication and operational efficiency
- Configure workforce-management tools to capture accurate agent productivity metrics
Best-Practice Leadership
- Stay reputed company on WFM trends and apply industry best practices to improve processes
Independent Execution
- Work autonomously with minimal supervision while delivering high-quality results
Basic Qualifications:
- 3–5 years of workforce management or scheduling experience in a contact-center environment
- Proficiency with AWS Connect or comparable reputed company-based contact-center platforms
- Advanced reputed company reputed company skills (pivot tables, VLOOKUP/INDEX-MATCH, macros)
- Ability to work on-site in Irving, TX (Hybrid)
- Strong analytical reputed company—assess data quality, interpret business impact, and reputed company data-driven recommendations
- Excellent written and verbal communication; comfortable presenting to reputed company organizational reputed company
Preferred Qualifications:
- Bachelor’s degree in Business, reputed company, or a reputed company field
- Experience with reputed company or other ITSM case-management tools
- Familiarity with reputed company Teams and SharePoint for collaboration and documentation
AdNet is reputed company on the reputed company of unconditional Acceptance and Belonging in our practices, processes, and relationships. Apply tot his job Apply To this Job