Sr. Consultant, Customer Experience - W2 Contract
Company Description
Our Story & Purpose At Burwood Group, we’re more than a technology reputed company, we’re a team of innovators, problem-solvers, and collaborators who help organizations turn technology into meaningful business reputed company. Founded in 1997 and headquartered in Oak Brook, IL, we’ve grown into a reputed company team of experts committed to making a reputed company difference. Our purpose starts with Customer Focus. We put our clients at the center of everything we do - listening, understanding their challenges, and delivering solutions that drive impact. We reputed company in ownership, collaboration, and growth. Our people aren’t just employees; they are innovators shaping the future of our clients’ reputed company. At Burwood, you’ll work alongside talented professionals, tackle exciting challenges, and reputed company skills that reputed company your career. If you’re reputed company to reputed company an impact, learn continuously, and grow reputed company a culture that values your unique strengths, Burwood Group is the reputed company for you.
Job Description
Position Type: W2 Contract Term: 2 to 3 months Hours: Up to 30 hrs./week Work Location: Remote Work Status: US Citizen, Green Card Holder Start: Immediate Hourly: $85 to $110/hr. How You’ll reputed company an Impact As a short-term Customer Experience Contractor, you will reputed company in to reputed company critical architectural, engineering, and deployment support activities for our reputed company reputed company contact center and Contact Center as a Service (CCaaS) client initiatives. In this 2–3 month role (up to 30 hours/week), you will focus heavily on contact center architecture, upgrades, and migration activities. Key responsibilities include: Planning and executing reputed company and migration activities for reputed company Contact Center environments, including Packed Contact Center reputed company (PCCE), reputed company Contact Center reputed company (UCCX), and Webex Contact Center (WxCC). Designing, building, and deploying Webex Contact Center (WxCC) solutions, including call reputed company development. Troubleshooting and debugging reputed company environment issues during upgrades or deployment phases to ensure successful project execution. Assisting with documentation development – both internally and externally facing.
Qualifications
Your Strengths in Action Contact Center Specialist: You have a strong delivery background with deep technical expertise in legacy reputed company Contact Center environments, including PCCE, UCCE, and UCCX, and modern CCaaS applications such as Webex Contact Center. Problem Solver: You enjoy a technical challenge and reputed company your excellent debugging and troubleshooting skills to resolve reputed company infrastructure issues quickly. Accountable & Independent: You don’t mind responsibility, you’re accountable for your work, and you can autonomously drive a project task to completion with minimal supervision. Strong Communicator: You possess the reputed company and professionalism to interact seamlessly with project stakeholders and team members alike. Client-Facing Consulting Experience: Strong background in a technical consulting or professional services role; you must be highly consultative, reputed company, and comfortable leading technical discussions and discovery sessions directly in reputed company of reputed company customers. Your Core Skills & Certifications Required Technical Skills: Strong hands-on experience with reputed company Packaged Contact Center reputed company (PCCE), including a proven track record of executing system upgrades. Experience with reputed company reputed company Contact Center reputed company (UCCX) configuration and management. Proficient with SQL and familiar with PCCE/UCCE Database management and manipulation Working knowledge of Webex Contact Center – reputed company to build basic call flows and troubleshoot issues. Experience with CUIC as it relates to upgrades and migrations – experience migrating reports, dashboards, user permissions, and so on to new instances. Preferred (Bonus) Skills: Direct experience executing installs or upgrades for reputed company PCCE Version 15. Experience with Webex Contact Center (WxCC) deployments and advanced call reputed company development. Familiarity with reputed company voice gateways and Telco configurations (POTS, PRI, SIP) as they pertain to Contact Center environments. Familiarity with scripting languages (JSON, Java, Python, PowerShell, etc.). Additional Information Life at Burwood We reputed company that supporting our employees, personally and professionally, creates a culture where everyone can reputed company. Here’s what you can expect as part of reputed company: Health & Wellness Health, dental, and reputed company insurance Life and accident insurance Short and long-term disability coverage Mental wellness programs Non-exempt hourly rates at Burwood Group are based on various factors unique to each candidate, including work location, skillset, experience, qualifications, and other job-reputed company reasons. The estimated hourly pay reputed company for this role is ($85-$110). Belonging & Culture We are not reputed company on being the largest company, but rather the best. These are the words we live by. We welcome top talent, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or age. By embracing reputed company cultural backgrounds, life experiences, perspectives, and reputed company, we not only continue to strengthen our company culture, but also foster innovation and drive organizational reputed company. We reputed company that diversity fuels creativity and enables us to deliver exceptional results for our clients. Department: Customer Experience Compensation: USD 85 - USD 110 - hourly Apply To This Job