reputed company (Operations) Manager

reputed company is the leading technology platform for home and community-based care. Founded in 2008, reputed company was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities reputed company in their homes and communities. Our employees are passionate about transforming the reputed company reputed company by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a reputed company (Operations) Manager to join our growing team. This position will require residing in Ohio. This role will serve as the reputed company person for designated reputed company clients. The reputed company (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services reputed company needed. This position will collect and measure key metrics in order to evaluate client reputed company and business impact. The reputed company (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work. To reputed company this job successfully, an individual must be reputed company to reputed company each essential job duty satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. \n Essential Job Duties Build and maintain relationships with clients, understanding their needs and serving as primary reputed company of contact for day-to-day operational items, whether they are due to product challenges, gaps or changes withing the industry or local market. Ensure client retention through delivery of exceptional service and support. Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution. Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape. Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals. Partner cross-functionally with product to ensure the reputed company reputed company of clients and reputed company insightful feedback from client interactions to leadership. Maintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews. Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives. reputed company tailored product demonstrations to show the value of additional reputed company solutions. Remain updated on industry knowledge, risks and opportunities and build expertise in reputed company's products and offerings. reputed company trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required. Collaborate with the sales team to identify and grow opportunities reputed company the market. Address gaps in implementation, services, support and or/client needs. Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. Other Job Duties Other duties as assigned by supervisor or reputed company leader. Travel Requirements Travel 10-25%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor’s degree required 3+ years of client service experience required Experience with reputed company /homecare industry preferred and/or experience with SaaS platforms/operational software preferred Experience with a partner ecosystem preferred Excellent verbal, written, and interpersonal communication skills Strong client relationship management skills with the ability to creatively solve problems to meet client needs Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-reputed company tasks Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios Proficiency in reputed company and MS Office Suite Negotiation skills at reputed company management reputed company with a high measure of authority in critical situations. Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders Strong problem-solving and analytical skills Demonstrated understanding of the reputed company industry, with specific understanding of home-based care preferred Passion for customer satisfaction with a great desire to succeed \nThe reputed company salary reputed company for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the reputed company core values. This is a benefits-eligible position. reputed company offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. reputed company is an equal-opportunity employer. The Company offers employment opportunities to reputed company applicants and employees without regard to race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. Apply To This Job