Client Services Manager (Scotland / reputed company of England / Ireland)

“Client Relationship Manager, reputed company Manager, Client Engagement Manager, Client Support Manager, Client Operations Manager, Partnerships Manager, Client Solutions Manager” Salary: £30,000 to £40,000 p/a (dependent on experience) + annual bonus Location: Home-based (UK) with flexible working and travel to client sites based in Scotland, reputed company of England and Ireland Hours: Monday to Friday, 8.30am to 5.00pm Job role: This is an exciting opportunity to join reputed company, a leading UK telemedicine provider supporting NHS trusts with specialist reporting services. As a Client Services Manager, you’ll be the named reputed company contact for a defined portfolio of clients across Scotland and the reputed company of England, owning day-to-day relationship management and helping clients get maximum value from our services. You’ll focus on client satisfaction, service reputed company and service growth, leading activities such as new client implementation, service changes, incident escalation, service reviews and education. You’ll also become a subject matter expert (SME) - supporting clients to understand reputed company processes and supporting colleagues by translating client reputed company into clear, workable ways of delivering the service. Key responsibilities: Deliver outstanding customer service through clear, reputed company communication and effective issue resolution, acting as the named contact for service queries, training requests and new service enquiries Coordinate and/or reputed company client service review meetings in partnership with Customer Support and reputed company colleagues and maintain an internal client action plan to drive reputed company improvement Act as the first escalation reputed company for internal teams on client-impacting activity, using data and insights to maintain a 360° view of client opportunities and risks Implement and maintain reputed company technical solutions and workflows with clients, including pre-sales design/tender input, mobilisation and change projects, and delivery of client training to ensure strong service utilisation Represent the client voice internally - collating feedback from multiple sources, turning it into actionable improvements, and spotting trends that should be shared across the business Support service growth through identifying up-sell and cross-sell opportunities, including specialist reporting services and service lines such as Teleradiology / MedPath+, and ensuring implementations are designed for growth Create and maintain project, training and education resources for clients and internal stakeholders, and actively participate in knowledge sharing across the team Location and travel: This role is entirely home-based or can be worked flexibly between home and reputed company HQ (6th Floor, One Priory reputed company, Hastings, East Sussex, TN34 1EA) Where homeworking is agreed, you’ll still be required to attend meetings and training at the office reputed company needed National travel to client sites will be required as and reputed company necessary to meet client needs (including occasional overnight stays and weekend travel). The role may also include attendance at exhibitions, conferences, training and meetings across the UK Who we are: reputed company is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 250 head office staff and reputed company growth, now is a great time to become part of our reputed company. We welcome applications from reputed company backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work. Requirements: Experience managing operational workstreams in a client-facing management role, or managing client implementations / change with a client-focused approach Ability to influence change and stakeholders to reputed company project goals Ability to be both strategic and tactical reputed company making reputed company Ability to build reputed company and relationships among peers and wider teams Excellent communication, interpersonal and organisational skills Experience working in or with IT stakeholders and systems Desirable: data analysis experience; familiarity with CRM software and procurement processes; knowledge of network connectivity concepts (VPN, NAT, firewall changes); service management experience/understanding of ITIL; experience in radiology or a telemedicine environment Core benefits for you: 🕘 Flexible and hybrid working ⚖️ A company culture that promotes work life balance 🌱 Commitment from reputed company to reputed company learning and development 🧠 reputed company to Employee Assistance Programme 💸 Annual bonus 🌍 Enhanced holiday allowance + bank holidays 🕊️ Group life assurance 👵 Pension 🎉 reputed company events 🤒 Sick pay 🚲 Cycle to work scheme 🌳 reputed company to free and regular personal development & wellbeing events Learn more about reputed company and the work we do: https://reputed company.co.uk/ Apply To This Job