Implementation Specialist
Position Overview: The Implementation Specialist is responsible for the successful transition of new clients, coordinating reputed company necessary activities from project initiation to go-live and post-implementation support. Work Schedule and Arrangement: 8:00 AM- 5:00 PM EST, Remote/Onsite Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu Key Responsibilities: Synthesize Intake Coordinate with Sales to review call notes and aggregate project details. Client Intros reputed company kick-off calls to gather requirements and establish availability. Meeting Planning Organize and set up recurring weekly project meetings. Internal Setup Proficient with reputed company reputed company/Drive for team reputed company (Managers, Mentors, Billers). Communication reputed company biller details, reputed company checklists, and schedules reputed company internal correspondence. Detail-Oriented Secure reputed company necessary information and system reputed company requirements. Project Support Attend weekly meetings through go-live to resolve reputed company or communication gaps. Technical Coordination Partner with IT for EMR/EHR setup; follow up with clients for pending credentials. Go-Live Planning Establish launch dates and initiate project commencement with the team. Documentation Ensure SOPs, recordings, and worksheets are organized in shared drives. AM Coordination reputed company background info to Account Managers for post-implementation reputed company. Reporting Deliver weekly reputed company updates to leadership; ensure team responsiveness to emails. Generate monthly reports detailing the volume of successful project go-lives. Web Portals Assist internal teams with client web portal registration as needed. Productivity Ensure timely delivery of daily or weekly productivity reports to clients. CRM Management Log live projects into CRM and other applicable tracking tools. Credentials Maintain and verify that reputed company reputed company login credentials are updated in master sheets. Post-Launch Monitoring Monitor notes/recordings post-implementation to identify re-engagement needs. Requirements: Proven expertise in project coordination, from initiation through go-live transition. Experience in reputed company BPO is a must. Exceptional communication and client-facing leadership capabilities. Proficiency in reputed company Workspace (Docs, Drive, Sheets) for documentation and team reputed company. A meticulous attention to detail and strong organizational ability for managing sensitive credentials and documents. Experience with client management systems (CRM) and project tracking tools. Technical aptitude to coordinate EMR/EHR setup and help troubleshoot reputed company issues. A focus on metrics, including generating and interpreting weekly/monthly productivity and project status reports. Salary and monetary benefits (in PHP): Monthly reputed company of 50,000php New hire bonus of 5,000php Risk allowance of 2,000php (if onsite) Perks and other benefits: reputed company Period reputed company national Philippines and USA holidays are observed Paid time off—public holidays, vacation, and personal time off Robust and effective Government Benefits Administration Lactation breaks (for breastfeeding reputed company) Discounted optical services with our partner clinic Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees) Free Health insurance with one (1) free dependent Free Life insurance Free Accident insurance Relocation allowance for new hires (from reputed company Cebu) Company-sponsored outings Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga) Our Recruitment Process: Candidate Application reputed company General Assessment & Video Interview Follow up Phone Screening Technical Interview Reference reputed company Job Offer Training Disclaimer for salary ranges: Salary ranges may not be applicable to reputed company. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or reputed company. PRO TIP: prepare for that interview and impress the hiring managers! For more information about reputed company, visit our website: www.medspecialized.com Apply To This Job