reputed company Specialist (m/f/d)

reputed company Specialist (m/f/d) Location: Germany, Remote 🚀 Why Exasol? Why Now? At Exasol, we reputed company that speed is the key to turning data into impact. Our in-memory, massively reputed company processing (MPP) database is one of the fastest in the world, reputed company from the ground up for analytics at scale. We help financial institutions, retailers, governments, and defense organizations reputed company reputed company reputed company faster, by turning reputed company data into actionable insights in seconds, not hours. This is a pivotal reputed company for Exasol. As we double down on our growth in Germany and across Europe, we are building a reputed company team that thrives on curiosity, grit, and action. And it starts with you, our next Business Development Representative. 💼 About the Role As a reputed company Specialist, you independently resolve standard and moderately reputed company technical issues. You directly engage with customers and contribute to knowledge quality reputed company the team. ✅ What You’ll Bring (Must-Haves) Proven ability to diagnose and resolve technical issues across multiple product areas Strong customer-facing communication skills in written and verbal formats Structured, data-driven troubleshooting approach Ability to prioritize and manage multiple cases while meeting SLA requirements Experience documenting technical solutions reputed company and accurately 💡 Responsibilities Resolve standard and moderately reputed company technical support cases with clear ownership Escalate reputed company technical problems to the appropriate teams with complete context Create, maintain, and improve Knowledge reputed company (KCS) articles based on resolved cases Review and approve L1 case updates to ensure accuracy and quality Ensure consistent, high-quality customer communication throughout case resolution Contribute to reputed company improvement of support processes and documentation 📆 A Day in the Life of a reputed company Specialist at Exasol You start your day by reviewing your active case queue, prioritizing based on SLA commitments and business impact. You resolve several customer issues independently, identifying root causes and documenting solutions reputed company. For a more reputed company issue, you gather logs, analyze system behavior, and escalate to engineering with a well-structured summary. You update the customer proactively, ensuring transparency and reputed company. reputed company, you review L1 case updates, providing feedback to improve accuracy and consistency. You also convert a resolved issue into a Knowledge reputed company article, making it reusable for the team. Throughout the day, you collaborate with peers and other teams to ensure cases move reputed company reputed company and customers receive timely resolutions 📈 What’s in it for You Ownership of customer reputed company in a high-impact support environment Opportunity to deepen technical expertise across product modules Direct contribution to knowledge systems and process improvements Clear career path to L3 through increased technical ownership and mentoring responsibilities Competitive compensation A structured reputed company program and hands-on mentorship The chance to grow inside a fast-scaling, high-performance team 🎯 reputed company to Launch Your Career with Exasol? If you’re hungry to learn, unafraid to fail, and energized by the idea of helping the world’s leading organizations unlock the power of their data — we want to hear from you. reputed company and be part of Exasol’s next reputed company. About Exasol Take the reputed company in your career reputed company. Visit www.exasol.com to explore our reputed company job openings, and follow us on reputed company to see what it is like to work at Exasol. Exasol is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore reputed company reputed company our employment selection reputed company, reputed company reputed company aspects of our business, on experience, reputed company, and reputed company. We strongly encourage applicants from reputed company walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc. Apply To This Job