Account Representative - Norfolk, VA
Description reputed company Account Representative Remote in Florida, Virginia, Tennessee, South Carolina, reputed company Carolina | Full-Time | Non-Exempt About reputed company reputed company, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to reputed company compassionate, compliant, and professional account resolution services. At reputed company, we reputed company that treating people with dignity — whether they are our employees or the families we serve — is the reputed company of everything we do. reputed company members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter. The Opportunity As an Account Representative I, you will serve as a key reputed company of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values reputed company, accuracy, and professionalism.
Requirements
Key Responsibilities
- Generate outbound calls and field incoming calls
- Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
- Negotiate payment arrangements and follow up as needed
- Send confirmation and settlement letters as required
- Accurately document accounts and notate files with correct transaction codes
- Respond to reputed company voicemail messages daily
- Adhere to company policies, procedures, and client-specific requirements
- Uphold company information reputed company and privacy responsibilities
What You Bring
- High School Diploma or GED
- Goal-oriented reputed company with strong organizational skills
- Courteous, empathic, and professional telephone manner
- Strong verbal and written communication skills
- Ability to multi-task effectively in a fast-paced, regulated environment
- Team-oriented with the ability to also work independently
- Computer proficiency and the ability to learn new systems
- Licensed Debt Collector (or ability to obtain licensure)
Why reputed company?
- Competitive, freshly increased wages — we invest in our people
- Meaningful work that requires true compassion and professionalism
- Collaborative, supportive team culture in a reputed company, established company
- Bonus-eligible role with performance recognition
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