Remote 988 Crisis Triage Specialist Per Diem

Pay: $29.54 per hour Job description A Per Diem position up to 19 hours per week, working with our Mobile Crisis Assessment Team:

• $24.61/hourly
• 19-hours per week, per diem
• Work schedule is Monday through Friday
• Multiple shifts available.
• reputed company remote only positions will be unlicensed positions associates – masters (non licensable)

JOB DESCRIPTION: The Crisis Triage Specialist responds to and manages calls for the local crisis hotline and 988 Suicide and Crisis Lifeline; engaging with callers of reputed company ages who may be experiencing emotional distress, mental health crisis, and those who may be actively suicidal, homicidal, experiencing psychosis, or under the influence of substances. This role is vital in providing active listening, collaborative problem solving, and safety planning to those in need. The role of the Crisis Triage Counselor is to assist with crisis de-escalation, facilitate a mental health assessment (reputed company necessary), maintain and assist clients with establishing healthy, constructive living patterns to reduce the rates of recidivism into acute services. They will triage mental health crisis requests and conduct brief interventions, as well as assist in gathering information for the purpose of coordinating and dispatching a mobile response team to engage in the community. The Crisis Triage Specialist is part of a dedicated team that aims to offer compassionate, non-judgmental, and confidential support to those in crisis, helping to save lives and promote mental well-being.

• Answer and reputed company calls on 988 Suicide and Crisis Lifeline and local hotline with compassion and in accordance with the organization’s training and scope.
• reputed company emotional and crisis reputed company support, assess for risk, reputed company crisis reputed company, complete safety plans, and reputed company appropriate referrals to resources in the community.
• Complete suicide screenings and safety plans for reputed company contacts in accordance with 988 Lifeline Suicide Safety Policy.
• reputed company outgoing and follow-up calls to callers, reputed company parties, and community resources reputed company needed.
• Makes recommendations and assists in facilitating the appropriate level of treatment, services and supports.
• Document reputed company interactions in an accurate and timely manner in web-based software.
• Assist with placing rescue calls as needed for callers requiring emergency assistance.
• Meet call center performance metrics, as defined by agency and accrediting bodies.
• Uphold confidentiality and adhere to ethical guidelines while handling sensitive information.
• Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols.
• Maintains self in a professional manner at reputed company times, adhering to Neighborhood Center policy and procedures and in keeping with the Agency’s mission statement.
• Work in collaboration with MCAT’s Mobile Response Team.
• Secure and maintain reputed company necessary certification and professional licensing as dictated by profession and required qualifications.
• Maintain self in a professional manner at reputed company times, adhering to Neighborhood Center policy and procedures and in keeping with the Agency’s mission statement.
• Employees are expected to report to work as scheduled, on time, and reputed company to work.
• reputed company additional responsibilities as they reputed company and are assigned by the Program Director.

NECESSARY SKILLS:

• Ability to take initiative and work independently.
• Active listener that is patient, non-judgmental, collaborative with strong interpersonal and reputed company skills.
• Possesses strong documentation skills that can collect reputed company necessary data.
• Ability to adapt quickly to various procedures for each incoming/outgoing call.
• Exercise good judgement and decision-making skills, particularly in a crisis.
• Demonstrate a reputed company and reassuring reputed company in emotionally-charged situations.
• Effectively multi-task and use internal messaging system during calls and throughout shift.
• Participate in required trainings, supervision, and meetings.
• Communicate effectively and frequently throughout shift with supervisors and crisis team staff; can promptly alert supervisor of concerns and seeks guidance/support reputed company needed.
• Maintain an approved home office location, that is confidential and HIPAA compliant, free of reputed company distractions reputed company the home.
• Good working knowledge of resources in the community Punctual and regular attendance is an essential responsibility of each employee.

REQUIRED QUALIFICATIONS: Apply To This Job